Service Delivery Manager

GardaWorld; San Juan de Terranova; On-site; CAD 90,000 - 120,000; Full time

Job summary

GardaWorld is seeking a Service Delivery Manager to lead day-to-day operations at St. John's International Airport and drive efficiency across teams. You will implement streamlined processes, monitor metrics, and foster a culture of continuous improvement.

The ideal candidate brings 1–3 years of management experience, strong leadership, and excellent communication skills in a dynamic environment. Fluency in English is required, and English/French bilingualism is an asset.

Qualifications

• Post-secondary education or equivalent work experience.
• 1–3 years of direct management experience.
• Strong leadership with a track record of building high-performing teams.
• Analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Fluency in English; bilingual English/French is an asset.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Skills

Leadership

Analytical thinking

Communication

Strategic thinking

Problem solving

Team building

Education

Post-secondary education or equivalent

Job description

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: St. John's, Newfoundland, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications

• Post-secondary education or equivalent work experience.
• A minimum of 1-3 years of direct management experience.
• Strong leadership skills with a track record of building high-performing teams.
• Exceptional analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.
• Fluency in English, spoken and written, is required
• Bilingualism (English/French) is an asset

Employment Details

• Employment Type: Permanent
• Location: St. John's International Airport (YYT)

Accommodations are available upon request to support your participation during all stages of the recruitment process.

AVATL

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GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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Service Manager, Manager, Customer Service, Management