Service Delivery Manager

GardaWorld; Montreal (administrative region); On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Accommodations available on request

Job summary

GardaWorld in Montréal, Quebec, is seeking a Service Delivery Manager to lead daily operations, drive efficiency, and foster a culture of continuous improvement. You’ll own end-to-end service delivery, mentor teams, and partner with stakeholders to meet performance targets.

You will collaborate with cross-functional teams to optimize processes, monitor performance metrics, and implement strategic initiatives that elevate operational performance and service quality.

Qualifications

• Post-secondary education or equivalent work experience.
• 1–3 years of direct management experience.
• Strong leadership with a track record of building high-performing teams.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Skills

Leadership

Analytical

Communication

Problem-solving

Strategic thinking

Team building

Education

Post-secondary education

Job description

Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Montréal, Quebec, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

Conduct and manage daily operations to meet productivity targets and quality standards.

Develop and implement streamlined processes to enhance efficiency.

Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.

Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.

Foster a culture of teamwork, accountability, and continuous improvement among team members.

Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

Post-secondary education or equivalent work experience.

A minimum of 1-3 years of direct management experience.

Strong leadership skills with a track record of building high-performing teams.

Exceptional analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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