Service Delivery Manager

GardaWorld; Fredericton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Accommodations available

Job summary

GardaWorld is seeking a Service Delivery Manager to lead daily operations at Fredericton International Airport, driving efficiency and standardized processes. You will coordinate cross-functional teams, monitor metrics, and implement improvements to ensure high performance and safety.

This role emphasizes leadership, strategic thinking, and effective communication in a dynamic security environment. Permanent, on-site position located at Fredericton International Airport (YFC).

Qualifications

• Post-secondary education or equivalent work experience.
• 1–3 years of direct management experience.
• Strong leadership and track record of building high-performing teams.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Skills

Leadership

Analytical thinking

Communication

Strategic thinking

Problem solving

Education

Post-secondary education or equivalent work experience

Job description

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Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Fredericton, New Brunswick, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

Conduct and manage daily operations to meet productivity targets and quality standards.

Develop and implement streamlined processes to enhance efficiency.

Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.

Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.

Foster a culture of teamwork, accountability, and continuous improvement among team members.

Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

Post-secondary education or equivalent work experience.

A minimum of 1-3 years of direct management experience.

Strong leadership skills with a track record of building high-performing teams.

Exceptional analytical and problem‑solving abilities.

Excellent communication and interpersonal skills.

A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Location: Fredericton International Airport (YFC)

Talent has no gender. We encourage all qualified candidates to apply.

Accommodations are available upon request to support your participation during all stages of the recruitment process.

AVATL

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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