Bilingual (EN/FR) Service Delivery Manager

GardaWorld; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

GardaWorld in Toronto (Billy Bishop Airport) is seeking a Bilingual (EN/FR) Service Delivery Manager to lead daily operations, drive process improvements, and ensure service quality.

You will manage cross-functional teams, monitor performance, and implement strategic initiatives to optimize resources in a fast-paced, security-focused environment. Fluency in English and French is required; permanent role with a strong leadership track record.

Qualifications

• Post-secondary education or equivalent work experience.
• 1–3 years of direct management experience.
• Conversationally fluent in both French and English.
• Strong leadership with a track record of building high-performing teams.
• Excellent analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Strategic mindset with the ability to drive results in a dynamic environment.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Skills

Bilingual EN/FR

Leadership

Analytical thinking

Problem solving

Communication

Strategic mindset

Education

Post-secondary education or equivalent

Job description

Career Opportunities: Bilingual (EN/FR) Service Delivery Manager (250641)

Requisition ID250641-Posted10/13/2026-Aviation Services-Operations and Administration-Canada-Ontario

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Bilingual (EN/FR) Service Delivery Manager to steer our ship towards new horizons.

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

Conduct and manage daily operations to meet productivity targets and quality standards.

Develop and implement streamlined processes to enhance efficiency.

Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.

Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.

Foster a culture of teamwork, accountability, and continuous improvement among team members.

Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

Post-secondary education or equivalent work experience.

A minimum of 1-3 years of direct management experience.

Conversationally fluent in both French and English.

Strong leadership skills with a track record of building high-performing teams.

Exceptional analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Location: Billy Bishop Toronto City Airport (YTZ)

No artificial intelligence (AI) tools are used in the screening or selection of candidates.

This posting is for a position that is currently vacant within the organization.