Service Delivery Manager

GardaWorld; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

GardaWorld in Montréal, Quebec, is seeking a Service Delivery Manager to lead daily operations and drive efficiency across aviation services.

You will manage cross-functional teams, develop streamlined processes, and monitor performance metrics to ensure quality and continuous improvement. Strong leadership and communication are essential.

This permanent role offers opportunities to influence operational outcomes in a dynamic security services environment.

Qualifications

• Post-secondary education or equivalent work experience.
• 1–3 years of direct management experience.
• Strong leadership skills with a track record of building high-performing teams.
• Analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Strategic mindset with ability to drive results in a dynamic environment.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resources.
• Monitor performance metrics, analyze data, and implement improvements.
• Foster teamwork, accountability, and continuous improvement.
• Resolve operational challenges swiftly with minimal disruption to workflow.

Skills

Leadership

Analytical thinking

Communication skills

Problem solving

Strategic mindset

Education

Post-secondary education

Equivalent work experience

Job description

Business Unit: Aviation Services

Career Area: Operations and Administration

Location:

Montréal, Quebec, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

• Post-secondary education or equivalent work experience.
• A minimum of 1-3 years of direct management experience.
• Strong leadership skills with a track record of building high-performing teams.
• Exceptional analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

• Accommodations are available upon request to support your participation during all stages of the recruitment process.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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