Service Delivery Lead

Havens Alliance Group - Executive & Technology Talent Solutions; Ottawa; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Service Delivery Lead to bridge internal teams and external clients, ensuring program success. This role involves leveraging advanced tools to deliver training, facilitate workshops, and enhance client engagement. With a focus on continuous improvement, the ideal candidate will thrive in a collaborative environment and be open to occasional travel. The company promotes a vibrant culture with a commitment to work-life balance and social responsibility, making it an exciting opportunity for those passionate about making a difference.

Benefits

Flexible work hours

Paid volunteer days

Work from home option

Annual 'Remsoft Day' holiday

Regular team socials and celebrations

Qualifications

• 5-10 years in an asset-intensive company or industrial supply organization.
• Strong analytical skills and ability to build long-term client relationships.

Responsibilities

• Deliver technical training and generate custom reports for clients.
• Design and deliver client-specific workshops and presentations.
• Participate in monthly performance reviews and assist with project deliverables.

Skills

Analytical Skills

Communication Skills

Training Delivery

Workshop Facilitation

Education

Post-secondary education in Business

Industrial Engineering

APICS or similar supply chain accreditation

Tools

Excel

SQL

Power BI

ERP systems (SAP, Oracle, Maximo)

Job description

For over 30 years, Remsoft has been a global leader in intelligent planning. Combining optimization, analytics, geospatial intelligence, and AI we deliver supply chain and sustainability solutions for the forestry sector and asset-intensive industries. Our technology helps organizations optimize decisions, increase efficiency, and drive sustainable growth in a changing world.

As a Service Delivery Lead, you will act as a key liaison between our internal team and external clients, ensuring the successful achievement of program goals. You will utilize Xtivity's, A Remsoft Company, products and services to provide coaching, facilitation, training, and performance tracking. Additionally, you will support the implementation of Xtivity's MRO Inventory Optimization solution, focusing on client site training, onboarding, and ongoing engagement.

We are looking for a client-focused professional with strong analytical and communication skills. This ideal candidate excels in delivering training, facilitating workshops, and supporting project deliverables. You thrive in a collaborative environment, are driven by continuous learning and improvement, and you are open to occasional travel, including internationally.

Qualifications

Qualifications:

• Language: English (French proficiency is a plus).
• Software: Extensive experience using Excel, SQL, Power BI, and ERP systems (SAP, Oracle, Maximo, etc.).
• Years of Experience: 5-10 years in an asset-intensive company or industrial supply organization, ideally in inventory management, supply chain management, or maintenance.

Assets:

• Post-secondary education in Business, Industrial Engineering, or a related field.
• APICS or similar supply chain accreditation.
• Strong analytical and problem-solving skills.
• Ability to build strong, long-term relationships with clients.
• Experience working within cross-functional teams.
• Intellectual curiosity and a drive for continuous learning.

Location:

We are committed to finding the best candidate and are flexible regarding location. While Remsoft has headquarters in Fredericton, New Brunswick, and Ottawa, Ontario, we are open to a range of working arrangements for this role. Candidates can work fully remotely, in a hybrid setup, or from our office.

If this role aligns with your values and goals, but you don't meet every requirement, please still apply. Your fit in our team is as important as your technical skills and experience.

Responsibilities

• Actively participate in monthly performance reviews and reporting for each client.
• Deliver technical training for power users and generate regular custom reports.
• Design and deliver client-specific workshops, presentations, and ad hoc sessions.
• Provide client-facing technical training for new users of Remsoft's solutions.
• Assist with project deliverables, including process mapping, data analysis, and workshop facilitation.
• Document and communicate client-specific system configuration requirements.
• Contribute to product development by providing business requirements from client interactions.

Additional Information

• Culture The Remsoft culture promotes a healthy work-life balance. We welcome diversity, support flexibility, and care about individual well-being.
• Commitment Remsoft is passionate about making a difference locally and globally. We are committed to social and environmental sustainability.
• Collaboration At Remsoft, we foster a collaborative environment where everyone's contributions are valued. Company goals are visible and tracked, and milestones are celebrated.
• Vibrant Culture We offer a tight-knit team environment, flexible work hours, company-wide goals and visibility, an annual 'Remsoft Day' holiday, and regular team socials and celebrations.
• Healthy Environment Employees benefit from paid volunteer and personal days, flexible work hours, and the option to work from home part-time.