Bilingual Tenant Services Coordinator (Eng/Fre)

BGIS Global Integrated Solutions Limited; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Tenant Services Coordinator to enhance tenant service delivery and project coordination. This role involves managing small-scale maintenance projects, resolving tenant issues, and ensuring effective communication between clients and service teams. The ideal candidate will possess strong organizational skills, a background in facility management, and the ability to interpret contracts. Join a diverse and inclusive team where your contributions will directly impact the quality of service provided to clients. If you are passionate about facility management and client satisfaction, this opportunity is perfect for you.

Qualifications

• High school completion plus a specialized technical or business course required.
• 1-3 years of job-related experience preferred.

Responsibilities

• Coordinate delivery of small-scale maintenance projects and workspace changes.
• Assist Facility Managers with tenant service projects and contractor selection.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Project Delivery Knowledge

Tendering Processes Knowledge

Ability to Work Independently

Education

High School Completion

Specialized Technical or Business Course

Tools

CAD

MS Office

Email Software

Job description

Bilingual Tenant Services Coordinator (Eng/Fre)

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com.

SUMMARY

The Bilingual Tenant Services Coordinator (Eng/Fre) supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call/work order tracking as required.
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position.
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work.
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders.
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery.
• Other duties as assigned.

Knowledge & Skills

• High school completion plus a specialized technical or business course.
• More than one year up to three years of job-related experience.
• Effective interpersonal skills, with an emphasis on communication (verbal/written).
• Knowledge of project delivery and tendering processes.
• General knowledge of commercial building systems and/or construction.
• Strong organisational, coordination and documentation skills with the ability to multi-task.
• Ability to work independently.
• Ability to interpret contracts, as required.
• Proficiency with CAD will be considered an asset.
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software.

Licenses and/or Professional Accreditation

• Valid driver’s license (as required).

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!