Patient Services Coordinator

Njoyn; Ottawa; On-site; CAD 60,000 - 66,000; Full time

Job summary

An established industry player in health services is seeking a Patient Services Coordinator to join their dedicated team. This role involves managing medical and counseling appointments, maintaining patient databases, and providing essential support in a busy healthcare environment. The ideal candidate will possess strong interpersonal skills, the ability to handle sensitive information with discretion, and a background in medical office procedures. This is a fantastic opportunity to contribute to a supportive community while enhancing your career in a dynamic and fulfilling role. If you are passionate about helping others and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Completion of secondary school plus two years of medical office assistant training required.
• Minimum two years’ experience in a health care setting or equivalent.

Responsibilities

• Arrange medical and counselling appointments for physicians and counsellors.
• Handle medical inquiries and maintain patient database accuracy.

Skills

Interpersonal Skills

Problem-Solving Skills

Confidentiality

Tact and Discretion

Multi-tasking

Education

Secondary School Diploma

Medical Office Assistant Training

Experience in Health Care Setting

Tools

Electronic Medical Records

Medical Billing Systems

Job description

If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.

Job Number: J0225-0035

Job Title: Patient Services Coordinator

Job Type: Continuing Full Time

Department: Health & Counselling Services

Job Category: Health Services

Number of Positions: 1

Salary (with Salary Rate): 60,205.00 - 65,707.00/Year

Assignment Duration From: 24/02/2025

Employee Group: CUPE 2424

Salary Level: 6PE

Date Position Available: 24/02/2025

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment.

Under the direction of the Manager, Health Clinic, and with supervisory support from the Medical Office Administrator, the Patient Services Coordinator arranges medical and counselling appointments for a large group practice of physicians and counsellors; handles medical inquiries of a personal and confidential nature; performs patient database maintenance so that all client demographics and medical insurance information is accurate and up-to-date; provides information on Health & Counselling Services programs and services; provides back up in the accounts office; and assists in developing new administrative processes and procedures as required.

Qualifications:

The incumbent must possess the following qualifications:
• Strong interpersonal and problem-solving skills are essential to deal with day to day activities as is good judgement, initiative and resourcefulness. Confidentiality must be maintained at all times.
• Tact and discretion are required in handling inquiries and patients who, in most instances are unwell.
• Ability to ask questions to determine the need of the individual while exercising discretion and good judgement.
• Familiarity with medical terminology and medical insurance regulations.
• Ability to work effectively both independently and as a team member.
• Ability to multi-task with constant interruptions while completing tasks with a high degree of accuracy in a very demanding environment.

Education and Experience:

The above is normally acquired through the completion of:
• Secondary school plus two years' medical office assistant training is required.
• A minimum of two years’ experience in a health care setting is required, or the equivalent combination of education and experience.
• Experience working with electronic medical records is mandatory.
• Knowledge of medical and pharmacology terminology is required, as is experience with medical billing. ASIST Training an asset.

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded.