Service Coordinator / Coordinateur des services

Jobless; Kamloops; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Health, dental, vision, life & dis

Disability coverage

RRSP matching

Job summary

Everguard Fire and Safety in Kamloops, BC, is seeking a proactive Service Coordinator to manage field service schedules, support technicians, and ensure exceptional customer experiences. The role focuses on coordinating service operations, creating work orders, and maintaining data accuracy in ERP systems.

Ideal candidates will have 2+ years in a fast-paced service or administrative role, with strong organization, communication, and problem-solving skills.

Qualifications

• 2+ years of experience in a fast-paced service, coordination, or administrative role.
• Experience in industrial, construction, or technical service environments is an asset.
• Scheduling or dispatching experience is a strong advantage.
• Strong organizational skills with high attention to detail.
• Excellent communication and customer service abilities.

Responsibilities

• Coordinate and maintain schedules for field service technicians
• Create and manage customer work orders, ensuring service requirements are completed on time
• Communicate effectively with technicians to support service delivery and resolve issues
• Assist technicians with customer requests, inspections, and service coordination
• Prepare quotes and process invoices for service work
• Produce fire inspection reports and compliance certificates
• Maintain accurate client, product, and service data in ERP systems
• Provide responsive, professional customer service to both internal and external stakeholders
• Support inventory management, including warehouse and truck stock replenishment
• Ensure administrative processes and recordkeeping are completed accurately and efficiently
• Demonstrate safety leadership by following company HSE policies and best practices

Skills

Scheduling

Customer service

Communication

Organization

ERP software

Problem solving

Tools

ERP software

Job description

Service Coordinator
Kamloops, BC | Everguard Fire and Safety

Are you an organized, solutions-driven professional who thrives in a fast-paced environment where service, scheduling, and customer experience come together?

At Everguard, we’re looking for a proactive Service Coordinator who enjoys coordinating field service operations, supporting technicians, and ensuring exceptional service delivery—while contributing to meaningful work in fire and life safety.

Why Join Everguard?

• Make an Impact – Support fire safety solutions that protect people, property, and communities across Kamloops and the Interior region every day.
• Collaborative Team Environment – Work alongside experienced technicians, operations leaders, and a supportive branch team.
• Professional Development – Build your career in a high-demand, essential services industry with opportunities to expand your skills in service coordination, operations, and client management.
• Work-Life Balance – Enjoy the lifestyle Kamloops offers, with shorter commutes, access to nature, and a strong local community.
• Benefits That Work for You – Competitive compensation, comprehensive health, dental, vision, life & disability coverage, and employer-matched RRSP.

What You’ll Do

In this role, you’ll be at the center of our service operations - ensuring everything runs efficiently while delivering a high-quality customer experience:

• Coordinate and maintain schedules for field service technicians
• Create and manage customer work orders, ensuring service requirements are completed on time
• Communicate effectively with technicians to support service delivery and resolve issues
• Assist technicians with customer requests, inspections, and service coordination
• Prepare quotes and process invoices for service work
• Produce fire inspection reports and compliance certificates
• Maintain accurate client, product, and service data in ERP systems
• Provide responsive, professional customer service to both internal and external stakeholders
• Support inventory management, including warehouse and truck stock replenishment
• Ensure administrative processes and recordkeeping are completed accurately and efficiently
• Demonstrate safety leadership by following company HSE policies and best practices

What We Offer

• Competitive base salary
• Professional growth and advancement
• Ongoing training and development in a technical service environment
• A supportive, team-oriented workplace culture

What You Bring

• Minimum 2+ years of experience in a fast-paced service, coordination, or administrative role
• Experience in industrial, construction, or technical service environments is an asset
• Scheduling or dispatching experience is considered a strong advantage
• Strong organizational skills with high attention to detail
• Excellent communication and customer service abilities
• Ability to manage competing priorities and adapt in a dynamic environment
• Self-motivated, collaborative, and solution-oriented mindset
• Comfortable learning and using ERP and other technology systems
• Equivalent combinations of education and experience will be considered
  
• Successful candidates will be required to provide a current Certificate of Conduct

Protecting What Matters. Growing Together.

Every role here contributes to a greater mission—protecting lives, supporting communities, and delivering solutions our clients can depend on.

If you’re ready to combine your coordination skills to a role where your work truly matters - and build a long-term career in a stable, growing industry - we want to hear from you.