Service Operations Coordinator

Levitt-Safety Limited; Edmonton; On-site; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Annual salary 58-65K CAD

RRSP contribution plan

Profit-sharing opportunity

Paid training & career development

Job summary

Levitt-Safety Limited in Canada seeks a Service Operations Coordinator to support the Fort McMurray branch (in town). You will coordinate field service activities, schedule technicians, assist customers, and ensure smooth workflow from request to completion.

This role can be based in either our Edmonton or Fort McMurray branch, with a Mon-Fri schedule. You’ll collaborate with technicians, warehouse teams, and internal stakeholders to deliver service across Fire & Life Safety, Vehicle

Qualifications

• 2+ years in service administration, scheduling, dispatch, or customer service
• Strong data entry and administrative coordination experience
• Experience scheduling technicians or coordinating service work is a plus
• Highly organized with ability to manage multiple priorities
• Excellent communication skills and professional telephone manner
• Ability to work in a fast-paced environment and meet deadlines
• Positive attitude and strong teamwork skills

Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems
• Manage calendars and coordinate service appointments with technicians and customers
• Process billing and invoicing based on completed service work and ensure documentation for payment
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations
• Prepare quotes and communicate service order details with technicians and warehouse teams
• Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation
• Perform administrative duties such as data entry, scanning, filing, and document management
• Support implementation and training for new service software
• Assist with internal projects and administrative tasks that support branch operations

Skills

Data entry

Administrative coordination

Customer service

Scheduling

Communication skills

Organization

Teamwork

Multitasking

Job description

Making Canada a safer place to live and work for over 90 years.

As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift.

Job Summary

Levitt-Safety is seeking an organized and customer-focused Service Operations Coordinator to support our Fort McMurray branch (in town). In this fast-paced role, you'll coordinate field service activities, schedule technicians, support customers, and ensure service work flows efficiently from request through completion. Working closely with technicians, customers, warehouse teams, and internal stakeholders, you'll play a key role in delivering exceptional service across our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions.

This role can be based in either our Edmonton or Fort McMurray branch, Mon-Fri schedule.

Main Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems
• Manage calendars and coordinate service appointments with technicians and customers
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations
• Prepare quotes and communicate service order details with technicians and warehouse teams
• Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation
• Perform administrative duties such as data entry, scanning, filing, and document management
• Support implementation and training for new service software
• Assist with internal projects and administrative tasks that support branch operations

Job Requirements

• Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
• Strong data entry and administrative coordination experience
• Experience scheduling technicians or coordinating service work is an asset
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Comfortable working with multiple systems and technology platforms
• Excellent communication skills and professional telephone manner
• Ability to work in a fast-paced environment and manage urgent service requests
• Positive attitude, strong teamwork skills, and willingness to learn

What we offer:

• Annual salary range 58-65K with paid vacation, flex days and other time off benefits
• Company-matched RRSP contribution plan
• Annual profit-sharing opportunity
• Opportunity to build your career with paid training with an established Canadian organization and a team that is truly passionate about health and safety
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms.

Job Family Service Administration (Incl. Admin Supervisors)