Service Coordinator (2)

University Of Toronto; Toronto; On-site; CAD 59,000 - 75,000; Full time

Job summary

The University of Toronto is seeking a Service Coordinator for its Student Residences team. This full-time role involves overseeing service desk operations, providing excellent customer service, and managing staff schedules. Ideal candidates will have strong administrative skills and experience in a post-secondary environment, ensuring a supportive living-learning atmosphere for students.

Qualifications

• 3 years administrative experience in a post-secondary environment.
• 1 year in a student residence setting.

Responsibilities

• Oversee service desk operations at student residences.
• Train and schedule service desk staff.
• Act as the first point of contact for inquiries.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Education

Advanced College Diploma

Tools

Microsoft 365

StarRez

Job description

Date Posted: 05/12/2025
Req ID: 42923
Faculty/Division: Operations and Real Estate Partnerships
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)
Position Number: #

Description:

About us:

The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include Chestnut Residence, Oak House, Graduate House, and Knox Residence. We aim to provide a supportive and dynamic living-learning environment that fosters academic success, personal growth, and a strong sense of belonging.

Your opportunity:

Reporting to the Manager, Residence Administration, the Service Coordinator oversees service desk operations at one of our student residences. Responsibilities include greeting residents, guests, and visitors; answering questions; transferring phone calls; distributing mail and parcels; monitoring building access; issuing keys and equipment; processing payments; and other administrative duties. The Service Coordinator also trains and schedules service desk staff, reviews logs and audits, orders supplies, and responds to routine email inquiries.

Your responsibilities will include:

1. Acting as the first point of contact for general inquiries.
2. Resolving minor complaints and referring larger issues when appropriate.
3. Distributing routine welcome packages to students.
4. Providing guided tours of facilities.
5. Drafting internal and external communications.
6. Directing casual staff activities.
7. Coordinating staff schedules for proper coverage.

Essential Qualifications:

• Advanced College Diploma (3 years) or equivalent experience.
• At least three (3) years of administrative experience in a post-secondary environment, including one year in a student residence setting.
• Intermediate skills with Microsoft 365 tools (Word, Excel, Outlook, Teams).
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills.
• Attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Good judgment, tact, and diplomacy.
• Problem-solving skills.

Assets (Nonessential):

• Proficiency with StarRez software system.
• Experience with hotel/hospitality property management software.

To be successful in this role, you will be:

• Approachable
• Effective communicator
• Multi-tasker
• Problem solver
• Tactful
• Team player

Please note:

• We are recruiting for 2 vacancies.
• These are full-time, on-site roles without alternative work arrangements.
• Shift timings are: Position 1: Monday-Friday, 9:00 am - 5:00 pm; Position 2: Tuesday-Saturday, 10:00 am - 6:00 pm.

Closing Date:

05/23/2025, 11:59 PM ET

Employee Group:

USW

Appointment Type:

Ancillary Operations

Schedule:

Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 07 -- $59,000 with annual step progression to a maximum of $75,000. Pay scale and job class are subject to Job Evaluation/Pay Equity protocols.

Job Category:

Facilities/Ancillary Services

Lived Experience Statement

Candidates from Indigenous, Black, racialized, 2SLGBTQ+ communities, persons with disabilities, and other equity-deserving groups are encouraged to apply. Lived experience will be considered as applicable to the position.