Service Coordinator

ZEISS Group; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

ZEISS Group recherche un Coordinateur des Ventes pour rejoindre leur équipe de service médical à Toronto. Dans ce rôle, vous serez responsable de la liaison avec les clients, de la gestion des commandes de service et du support à l'équipe de service. Le candidat idéal possède d'excellentes compétences en communication en français et en anglais, ainsi qu'une expérience en service à la clientèle dans un environnement technique.

Benefits

Assurance médicale

Programme d'aide aux employés

Congés payés

Qualifications

• Expérience de travail préalable en service à la clientèle, de préférence dans un environnement technique.
• Compétences en communication écrite et verbale en anglais et en français.
• Capacité à travailler en étroite collaboration avec d'autres départements.

Responsibilities

• Agir comme contact pour les clients nécessitant un service sur leurs instruments médicaux.
• Ouvrir des commandes de service dans le système CRM et dispatcher à des spécialistes.
• Répondre aux demandes téléphoniques et par courriel en anglais et en français.

Skills

Communication

Organisation

Service à la clientèle

Compétences interpersonnelles

Education

Diplôme ou degré d'études postsecondaires en affaires ou technique

Tools

MS Office

SAP

Job description

How many companies can say they’ve been in business for over 17 7 years?!

Here at ZEISS , we certainly can! As the pioneers of science , ZEISS handles the everchanging environment s in a fast-paced world, meeting it with cutting edge of technolog ies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and S emiconductor Manufacturing Technology . We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, c ome join the team!

Location/Region: This position is located in Toronto.

What ’s the role?

As a Sales Coordinator , you get to work with an astonishing team that plays a vital role in Carl Zeiss Canada Limited. . Show case your skills and experience with process enhancement.

Here’s what you’ll do :

Working primarily in our fast-paced Medical Technology Service team, you will be the contact for our customers located across Canada requiring service on their medical instruments.

• You will take their requests by phone or email and collect all necessary information to support them by opening service orders, processing sales orders, or directing them to our technical support team for assistance.
• You will also support our team of in-house and field service specialists by answering inquiries about parts inventory and logistics, expediting parts orders, and closing completed service orders.
• Promptly answer incoming customer phone and email enquiries in English and French.
• Open service orders in our CRM system and dispatch to the appropriate In-house or Field Service Specialist based on skills, location, and availability.
• Process service relates sales orders.
• Monitor inventory levels of stocked parts.
• Support our service engineers with their parts inventory management.
• Close completed service orders and ensure proper billing takes place.
• Participate in continuous process improvement initiatives.
• Provide back-up to the Sales Coordinators as needed.
• Other duties as required.
• Previous working experience in customer service, preferably in a technical environment.
• Must have excellent verbal and written communication skills in both English and French.
• Must be highly organized, be able to prioritize and manage time effectively.
• Working knowledge in MS Office applications Word, Excel, Powerpoint, etc.
• Experience working in an SAP system would be preferrable.
• Solid communication and interpersonal skills.
• Must be able to work closely with other departments.
• A post-secondary diploma or degree in business or a technical discipline would be preferrable.

We have amazing benefits to support you as an employee at ZEISS!

Medical

Vision

R PP

Employee Assistance Program

Paid time off including vacation, personal, and sick days

The list goes on!

ZEISS is an equal opportunity employer.

COVID-19 Considerations

At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

About the company

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics.

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