Service Coordinator

Rocket Facility Services Corp.; Toronto; On-site; CAD 55,000 - 60,000; Full time

Job summary

Rocket Facility Services Corp. is seeking a Service Coordinator in Toronto. This full-time role involves organizing client services, managing projects, and ensuring effective communication between clients and technicians. The ideal candidate has a Bachelor's degree and experience in customer service, with strong organizational and communication skills.

Qualifications

• 2 years experience in an outbound sales or customer service role.
• Technical proficiency in Microsoft Office Suite.
• Valid Driver’s License.

Responsibilities

• Manage and coordinate client projects/services.
• Maintain strong relationships with clients and service providers.
• Create work orders and provide detail information to trades.

Skills

Communication

Organization

Customer Service

Critical Thinking

Time Management

Education

Bachelor’s in Business Administration

Tools

Microsoft Office Suite

CRM Software

Job description

Rocket Facility Services is a Canadian Facility Service provider with extensive experience in service, maintenance, and National Construction Projects. From coast to coast, we service and maintain your Space. Our service and maintenance team brings a wealth of expertise in servicing facilities on time and within budget.

Reporting to the Operations Manager, Service Coordinator will be responsible for organizing and overseeing services and ensuring efficient communication between client and technicians.

Key Responsibilities Include:

• Manage and coordinate client projects/services and work closely with client’s facility dept. as well as manage trades to complete jobs while maintaining cost and timelines.
• Manage and coordinate service Request with vendors/subcontractors across Canada to ensure that maintenance and service repairs are fulfilled.
• Dispatch, schedule and coordinate with trades and service technicians.
• Create Work Orders and provide detail information to trades and service technicians.
• Maintain strong relationships with clients and service providers by delivering exceptional service and consistently meeting their needs and expectations.
• Proactively communicate with site staff to obtain feedback on services provided.
• Prepare and submit proposals for client’s approvals. Follow up on submitted proposals to address any questions.
• Process invoices within the accounting system, ensuring accuracy and timeliness in line with company policies and financial procedures.
• Generate and qualify new leads for follow-up by, identifying and contacting organizations and effectively delivering accurate information about our programs and services.
• Create and provide weekly status reports to client.
• Research and onboard new trades throughout Canada.

Role Requirements:

• Bachelor’s in business administration or equivalent 2 years demonstrated experience in an outbound sales or customer service role.
• Knowledge of HVAC Systems is an asset.
• Knowledge and skill of tools, equipment, and materials and practices of the trade is an asset.
• Technical proficiency in Microsoft Office Suite (e.g., Excel/Word/Outlook).
• CRM experience and data entry skills.
• Valid Driver’s License.
• Self-motivated and able to work independently to meet targets in a fast-paced environment.
• Superior communication skills including both verbal and written correspondence.
• Strong organization and time management skills.
• Strong interpersonal skills and the ability to build and maintain effective relationships with key stakeholders and clients.
• Strong attention to detail and organizational skills with the ability to effectively manage multiple priorities.
• Sound critical thinking skills and proven ability to exercise good judgement.

Rocket Facility Services is committed to creating a diverse and inclusive workplace. We are committed to providing accommodations for applicants with disabilities during the recruitment process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Facilities Services, HVAC and Refrigeration Equipment Manufacturing, and Real Estate

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