Service Coordinator

Naylor Building Partnerships Inc.; Oakville; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the service industry is seeking a Service Coordinator for its Oakville office. This role involves managing customer inquiries, dispatching technicians, and providing administrative support in a dynamic office environment. The ideal candidate will have strong organizational skills and a customer service background, with a Bachelor's degree preferred. In return, you will receive a competitive salary, benefits package, and opportunities for growth in an inclusive workplace.

Benefits

Competitive salary

Generous benefits package

RRSP matching

Profit sharing

Qualifications

• Previous experience answering phones in a busy office is an asset.
• Experience in dispatching technicians in plumbing, electrical, or HVAC is a strong preference.
• Proficiency with computers and willingness to take on other duties as needed.

Responsibilities

• Handle customer inquiries via phone and email.
• Dispatch field technicians based on priorities.
• Maintain schedules, monitor progress, and coordinate after-hours work.

Skills

Communication

Organizational Skills

Problem Solving

Interpersonal Skills

Customer Service

Attention to Detail

Multitasking

Education

Bachelor's Degree or College Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Do you enjoy working in a busy office environment, have strong communication skills and excellent organizational skills? If so, Naylor has an exciting opportunity for you!

We are currently seeking a Service Coordinator to support our Oakville office location. In this role, you will be responsible for:

• Handling internal and external customer inquiries both by telephone and email
• Dispatching field technicians to various service calls according to priority levels, technician availability and skill set
• Maintaining a schedule of work to be performed, monitoring open tickets/work progress and informing managers of issues
• Coordinating after-hours work to be done, scheduling and following up with technicians regarding work to be performed
• Providing administrative support as required (accessing work orders through work order systems, document processing)

Our ideal candidate will have the following credentials:

• Bachelor's Degree or College Diploma preferred
• Previous work experience answering phones in a busy office environment is an asset
• Strong preference given to candidates with experience dispatching technicians in the skilled trades (plumbing, electrical, HVAC)
• Excellent communication, organizational, and problem-solving skills
• Strong interpersonal and customer service skills
• Professional phone manner
• Proficiency with MS Office, specifically Microsoft Excel, Word, and Outlook
• Strong attention to detail and the ability to multitask
• Proficiency with computers
• Willingness to take on other duties as needed

What We Can Offer You:

• Competitive salary
• Generous benefits package
• RRSP matching
• Profit sharing

We are committed to providing an inclusive and barrier-free workplace that reflects the communities we serve. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Naylor’s Accessibility Policy. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at [e-mail].

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