SERVICE COORDINATOR / DISPATCHER

GENREP LTD. / LTÉE; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

GENREP LTD. is seeking a Service Coordinator to enhance the efficiency of the Service Technician team in North York. Ideal candidates should have strong organizational skills and at least three years in an administrative role, ensuring high-quality customer service while managing technician schedules. This position supports the growth of the company and demands good communication with both clients and internal teams.

Qualifications

• Minimum three years’ administrative experience.
• Exceptional organizational and business skills.
• Excellent interpersonal and communication skills in English.

Responsibilities

• Schedule and supervise Service Technician activities.
• Provide superior customer service and follow up on quotations.
• Maintain service files and report performance to the Service Manager.

Skills

Organizational Skills

Customer Service

Communication Skills

Time Management

Tools

MS Office

Social Media Tools

Job description

GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions.

Our experienced Service technicians are thoroughly trained on maintenance and repair for natural gas and diesel powered engines and generators, transfer switches, and fuel systems. Also in the field, we have a projects team that supports our customers’ needs for turnkey generator and fuel system installations. Our solutions are cost effective and leverage our field experience to ensure our customers receive a solution that works.

Genrep is positioned for significant growth, and we are currently looking for an enthusiastic and organized Service Coordinator to manage and plan the work schedules of our Service Technician team. The main objective of the Service Coordinator / Dispatcher will be to maximize revenue by fully utilizing and scheduling our Service Technician fleet, while ensuring customer satisfaction remains a top priority.

Main Responsibilities :

• In cooperation with the Service Manager, schedule and supervise the activities of the Service Technician team.
• Provide superior internal / external customer service and maintain high quality standards in all activities including all methods of communications.
• Utilize the business tools provided (Abacus, Microsoft Excel and FileMaker), to monitor Service Technician performance and report revenue and efficiency levels to the Service Manager.
• Provide remedial quotation activity from Service Technicians to the Service Manager
• Produce timely delivery of remedial estimates / quotations to customers.
• Responsible for conducting follow ups with customers to determine if they will proceed with the recommended work.
• Maintenance of physical service files, Abacus customer files, and various digital databases.
• In cooperation with the Contracts Group; provide service contract quotations to customers and follow up in a timely fashion.
• Assist as required, in updating service contracts.
• Enter Invoices and Work Orders into system.
• Update and maintain the Labor Log.
• Perform AP / AR, and alpha‐numeric filing duties as required.
• Performing all duties in a safe manner; reading and following all Genrep Health & Safety policies.
• Following all company policies and procedures.
• Other duties as assigned and / or required by business needs.

Work Hours : Monday to Friday, 7 : 30 am – 4 : 00 pm

Job Location : North York, On

Reports to : Director, Service

Desired Skill, Knowledge, and Experience :

• Minimum three (3) years’ work experience in a similar administrative capacity.
• Exceptional organizational skills, with a creative ability and solid business acumen.
• Computer proficiency with a thorough knowledge of MS Office and social media tools (texting, skype, etc.).
• Team player with superior time management, skills.
• Excellent interpersonal and communication skills; both verbally and in writing in English.
• Good mechanical and electrical aptitude.
• Ability to work independently, show initiative and practice solid decision making.