Service Coordinator

Socket.dev; Regina; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Benefits coverage

Retirement savings

Job summary

Brandt Development Ltd is seeking a Service Coordinator for our Regina, SK location. The role focuses on managing quality, cost, and delivery of service and maintenance by the Service team, coordinating with third-party suppliers and vendors, and acting as the central hub for service operations.

The successful candidate will collaborate with internal teams, maintain documentation, and ensure timely and accurate communications with customers and stakeholders.

Qualifications

• Must have effective communication with internal and external stakeholders.
• Demonstrated ability to compose service notifications and other correspondence with strong business writing.
• Proficiency in Microsoft Office is required.
• Excellent customer service skills are essential.
• Certification or experience in HVAC, plumbing, or electrical trades is an asset.

Responsibilities

• Communicate with a positive outlook to guide the team and foster a good working environment.
• Act as a problem solver; develop solutions and address process gaps.
• Ensure customers are informed and satisfied through clear communication.
• Develop and implement new processes where necessary.
• Monitor service staff timecards and coordinate changes and approvals with managers.
• Schedule service staff to address work orders by priority; maintain on-call schedule.
• Work with tool watch to ensure proper procedures with trucks and tools.
• Procure service staff uniforms and safety gear.
• Create quotations and work orders for service work.
• Manage purchase orders, issue invoices for completed work and receive invoices for payment.
• Provide support to the Service Team and coordinate with the Facility Team.

Skills

Communication

Problem solving

Scheduling

Microsoft Office

Customer service

Attention to detail

Education

High school diploma

Office education program

Tools

HVAC knowledge

Job description

Brandt Development Ltd is currently seeking a Service Coordinator for our Regina, SK, location.

The Service Coordinator is responsible for managing quality, cost and delivery of all service and maintenance completed by the Brandt Developments Service team. They are the central hub of the service department managing quality, cost, and delivery. The Service Coordinator requisitions work with a defined scope, budget, and delivery from BDL service teams or third-party suppliers and vendors.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there's no place we'd rather be because just like them, it's when we're working hard and getting things done that we're at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That's Powerful Value, Delivered.

What You Will Be Responsible For

• Communicate with a positive outlook when providing guidance to the team to create a good working environment.
• Be a problem solver; Help develop the solutions, act to address any gaps in process that may exist.
• Ensure communication is managed so that customers are informed and satisfied.
• Develop and implement new processes where necessary.
• Monitor service staff timecards, communicate to managers for all changes and approvals.
• Schedule service staff to address workorders by priority; Maintain the on-call schedule for service staff.
• Work with tool watch to ensure proper procedures are followed with trucks and tools.
• Procure service staff uniforms and required safety gear.
• Create quotations and work orders for service work.
• Purchase order management, issue invoice for completed work and receive invoices for payment.
• Provide support to the Service Team and coordinate with the Facility Team.

What We Look For

• Minimum of high school diploma is required; preference is given to those who have successfully completed a post-secondary administrative or office education program.
• 2+ years' experience in a field related to real estate, property management and maintenance, or dispatching and scheduling building\property service trades is preferred.
• Must have effective communication skills and understanding with internal and external stakeholders.
• Demonstrated ability to compose service notifications and other correspondence using strong business writing and verbal communication skills.
• Must be proficient in Microsoft Office
• Excellent customer service skills are essential.
• Certification or experience in HVAC, plumbing, or electrical trades is considered an asset.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.