Service Manager

Brandt; Mount Pearl; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Benefits coverage (health, dental)

Job summary

Brandt is seeking a Service Manager to oversee our service department in Mount Pearl, NL. You’ll manage workflows, build strong customer and internal relationships, and ensure service quality across shop, field, and resident locations. Travel to sites may be required, with a focus on safe, efficient operations.

The role emphasizes budget management, performance analytics, and staff leadership to deliver high-value service and uptime for equipment.

Qualifications

• 5-7 years’ progressive combined experience in service, management, and business.
• Knowledge of heavy equipment dealership operations.
• Ability to organize work, set priorities, and achieve objectives.
• Ability to lead teams effectively.
• Willingness to travel to customer worksites and around heavy equipment.

Responsibilities

• Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs.
• Build and maintain strong relationships with customers and internal teams to support service delivery.
• Ensure quality service execution in shop, field, and resident locations in line with standards.
• Prepare quotes, oversee work orders, and ensure timely closure and billing.
• Lead service personnel in accordance with company policies and procedures.
• Develop and manage the annual service department budget.
• Monitor monthly performance metrics including revenue, margins, expenses, and KPIs.

Skills

Service management

Team leadership

Customer relationship

Budget management

Safety compliance

Education

Journeyperson Heavy Equipment Technician Certification

Blue Seal certification in Service Management

Tools

ERP/Parts systems

Job description

15 Allston St
Mount Pearl, NL A1N0A3, CAN

• Full-Time
• Requisition #: SERVI002805

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs.


• Build andmaintainstrong relationships with customers and internal teams to support effective service delivery.


• Ensure quality service execution in the shop, field, and resident locations in line with company standards.


• Prepareaccuratequotes, oversee work orders, and ensuretimelyjob closure and billing.


• Work directly with customers to diagnose issues, resolve complaints, and support equipment uptime.


• Coordinate with parts and sales to ensure parts availability and minimize service downtime.


• Ensure compliance with safety, quality, warranty, and reporting standards.


• Maintain clean, safe facilities and equipment to Brandt standards.


• Collaborate with corporate product support teams to improve service effectiveness and profitability.


• Develop and manage the annual service department budget.


• Monitor monthly performance metrics including revenue, margins, expenses, productivity, and KPIs.


• Manage warranty claims, PIPs, and credits to maximize recovery.


• Monitor and close Work in Progress (WIP) to ensureaccuratefinancial reporting.


• Ensuretimely,accuratedocumentation of all service-related financial activity.


• Utilize vendor systems to manage customer, service, and financial data.


• Lead service personnelin accordance withcompany policies and procedures.


• Ensure all work is performed safely and in compliance with occupational health and safety standards.


• Recruit, train, andretainqualified service employees in collaboration with Branch Management and HR.


• Ensure techniciansmaintainrequired training and manufacturer certifications.


• Conduct performance reviews and support employee development and accountability.


• Lead performance management initiatives to support team and departmental success.


• Other duties as assigned.

What We Look For

• 5-7 years’ progressive combined in experience in service, management, and business.


• Knowledge and skill in the operation of a heavy equipment dealership.


• Ability to organize work, set priorities, and achieve work relatedobjectivesand goals.


• Ability to lead teams effectively.


• Ability to travel to customer worksites, and asrequired,operateand work on or around heavy equipment.


• Strong customer service orientation, exercising sound judgement when dealing with customers.


• Ability to communicate effectively and professionally with customers, employees, and branch personnel at all levels.


• Possess confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.


• Self-motivated to learn and stay current in the industry.


• Proficient in the use of work-related desktop applications.


• Journeyperson Heavy Equipment Technician Certification considered an asset.


• Governmental “Blue Seal” certification in Service Management or other management training considered an asset.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.


• Continuous Learning: through on-the-job training and educational opportunities.


• Opportunities for advancement within a growing company that values initiative and teamwork.


• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.


• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.