Facility Service & Dispatch Manager

Socket.dev; Regina; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Learning opportunities

Advancement opportunities

Benefits package

RRSP/Pension plan

Job summary

Brandt Developments Ltd. in Regina, SK, is seeking a Facility Service & Dispatch Manager to lead the Property Service Dispatch and Service teams, directing work for 140+ locations across Canada and the USA.

This office-based leadership role focuses on scheduling, vendor management, compliance, mentorship of apprentices, and ensuring tenant satisfaction while reporting to the Manager of Facilities.

Qualifications

• Journeyperson certification or trades background is an asset.
• 5+ years in Construction, Facility or Service Trades with supervisory experience.
• Valid driver’s licence and an acceptable driver abstract.
• Ability to develop and maintain relationships with tenants, staff, contractors, and regulators.
• Proficiency with Windows and Facility Management software.

Responsibilities

• Oversee and support the Property Service Dispatch team across 140+ locations in Canada and the USA.
• Manage day-to-day Service Team operations and maintain facilities in Regina and area.
• Collaborate with Facility Managers to ensure quality and fair costs from vendors and contractors.
• Ensure adequate vendor coverage for required services at all locations.
• Monitor repairs to avoid overspending and unnecessary work; report to Manager of Facilities.

Skills

Interpersonal skills

Communication skills

Supervisory experience

Relationship building

Time management

Education

Journeyperson certification or trades background

Tools

Facility Management software

Windows OS

Job description

Brandt Developments Ltd. is currently seeking a Facility Service & Dispatch Manager. to join the team in Regina, SK. Reporting to the Manager of Facilities, the Service & Dispatch Manager oversees the Property Service Dispatch and Service teams, ensuring all owned and leased properties are well-maintained and meet the needs of tenants, with emphasis on Regina and area. This is an office-based leadership role focused on directing the Dispatch and Service teams, the work they schedule and the vendors they engage.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there's no place we'd rather be because just like them, it's when we're working hard and getting things done that we're at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That's Powerful Value, Delivered.

What You Will Be Responsible For

• Oversee and support the Property Service Dispatch team who work closely with our Facility Managers that oversee 140+ locations across Canada and in the USA.
• Manage the Service team's day-to-day operations to maintain facility equipment in Regina and area.
• Collaborate with Facility Managers to ensure quality and fair costs from third party vendors and contractors.
• Work with Facility Managers to ensure all locations have sufficient vendor coverage to meet the full spectrum of required services.
• Monitor spending on repairs and maintenance ensuring we are not overspending or completing unnecessary work.
• Oversee consistency of contracted service scopes of work with the FM and Purchasing teams.
• Consult with internal teams to address tenant concerns and ensure tenant satisfaction.
• Oversee the Service team's on-call rotation, acting as an after-hours escalation point when needed.
• Provide trade mentorship and oversight to apprentices and support their development toward certification.
• Assist in recruiting, onboarding, performance management, and approve Service Technician time entry.
• Promote safe work practices and adherence to Brandt's safety program.
• Regularly report to the Manager of Facilities on the status of property services, maintenance, and operational concerns.
• Other duties as required.

What We Look For

• Any Facility Management, Construction, Maintenance or Personnel Management training is considered an asset.
• A Journeyperson certification or trades background in a service-related field is also an asset.
• Five or more (5+) years in Construction, Facility or Service Trades, including supervisory experience.
• Valid driver's licence and an acceptable driver abstract in accordance with the Driver Policy (HR.1.1).
• Ability to develop and maintain effective working relationships with internal staff, tenants, contractors and regulators.
• Work effectively under pressure with strong interpersonal, organizational and communication skills.
• Computer literacy in a Windows environment and the ability to learn Facility Management software.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future

When you work for Brandt, we work for you. It's as simple as that.