Service Coordinator

Applied Industrial Technologies - Canada; Prince Albert; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health, vision and dental coverage

RRSP with company match

Paid vacation and holidays

Tuition reimbursement

Community involvement opportunities

Job summary

Applied Industrial Technologies - Canada is seeking a Service Administrator to support repair operations and service orders. You will estimate, quote, procure parts, and generate value-added reporting for our shop facility.

Key duties include creating orders, sourcing parts, costing, timecard entry, and communicating with customers and vendors to ensure timely, accurate service delivery.

Qualifications

• Experience with ERP software, SAP preferred.
• Related service experience in a workshop setting.
• Understanding of procurement and inventory best practices.
• Familiarity with steel components and welding/machining basics.
• Quality assurance and quality control exposure.

Responsibilities

• Create and update service orders during the repair process.
• Source and order component repair parts; stage parts for technicians.
• Ensure accurate costing of parts and services.
• Enter daily technician timecards.
• Prepare basic repair quotes and discuss options with customers.
• Communicate with vendors on order updates.
• Collaborate in a team to maintain high quality and service.

Skills

ERP SAP

Procurement

Inventory management

Quality control

Reading drawings

Communication

Attention to detail

Root cause analysis

Time management

Team collaboration

Education

Shop experience

Job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

Reporting to the Shop Manager, the Service Administrator position will play an integral role in driving continuous improvements by providing leadership relative to service administration and quality processes. Utilizing background knowledge and experience, coupled with insights and training, the successful candidate will be responsible for internal administration of service orders related to manufacturing and repairs, including estimating, quotation, procurement of parts and services, quality control, billing, and generating value added reporting specific services offered through our shop facility.

The Successful Candidate Will Be Responsible For

• Work in a safe manner, lead by example and participate in the company safety program.
• Creating & update service orders as required throughout the repair process.
• Source & order component repair parts. Stage parts for technicians.
• Ensure accurate costing of all parts and services required to complete orders.
• Enter daily timecards for our technicians.
• Prepare basic component repair quotes and communicate options with the customer via phone and/or email.
• Communicate with vendors on order updates.
• Work in a team environment to efficiently achieve a high standard of quality and service to Applied’s extensive customer base

Preference will be given to candidates who possess the following qualifications:

• Proficient with computers including Microsoft Office and ERP software (SAP preferred)
• Related service experience in a shop environment
• Experience with procurement and inventory management best practices
• General understanding of steel components, properties and related welding and machining procedures.
• Service orientated with exposure to quality assurance and quality control.
• Ability to read, interpret and apply codes, standards, specifications, and drawings.
• Ability to prioritize and number of tasks and complete a variety of work assignments within structured deadlines.
• Extremely high level of attention to detail and strong root cause analysis skill.
• Ability to use both written and verbal skills to effectively communicate technical information.

You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.