Service Centre Manager

Applied Industrial Technologies - Canada; Medicine Hat; On-site; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Health, vision, dental

RRSP with company match

Paid vacation & holidays

Tuition reimbursement

Community involvement opportunities

Job summary

Applied Industrial Technologies - Canada is seeking a Service Centre Manager for its Medicine Hat, AB location. You will lead the service centre, drive customer satisfaction, manage staff, budgets and performance metrics while promoting safety and continuous improvement.

The role demands 3+ years in industrial distribution management, experience with Inside Sales or Customer Service teams, and strong communication skills. Local market knowledge is a plus and travel may be required.

Qualifications

• Minimum 3+ years of management experience in an industrial distribution market/environment.
• Experience leading Inside Sales or Customer Service teams.
• Travel as appropriate for business and customer meetings.
• Proficient with ERP/computer systems; SAP experience is an asset.
• Local market knowledge and strong written/verbal communication skills.

Responsibilities

• Lead, develop and drive growth and profitability in the service centre.
• Ensure customer sales and service satisfaction while upholding the company values.
• Oversee financial reporting, asset management and operational metrics.
• Manage daily workflow and ensure adherence to the Service Center Manager’s Standard of Work.
• Hire, train and evaluate associates; conduct performance reviews and set goals.
• Maintain records of business transactions and support annual budgeting.
• Pursue continuous improvement opportunities in line with company strategy.

Skills

Leadership

Customer service

Talent management

Communication skills

Strategic planning

Sales programs

Decision making

Independent work

Education

Post-secondary degree or diploma

Tools

SAP

ERP systems

Job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Service Centre Manager at our Medicine Hat, AB location.

Reporting to the General Manager, the Service Centre Manager is responsible for providing leadership in the development and execution of the Service Centre operations strategy. The support of the overall business plan, the strategic direction of the company, specifically in the areas of operations management. The Service Centre Manager is expected to represent the company in a positive and professional manner, while driving continuous improvement and ensuring the highest level of customer satisfaction.

Roles And Responsibilities

• This role will be a champion for safety and will differentiate through superior customer service.
• Responsible and accountable for leading, driving, managing and developing associates in the Service Centre to drive growth and profitability, and to provide customer sales and service satisfaction.
• Responsible for the performance management of the Service Centre financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results.
• Effectively manage and execute daily the service center workflow, following the Service Center Manager’s Standard of Work.
• Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training.
• Measure progress of work; instruct and assist associates as to procedures, standards of performance and work. Maintain morale, and associate relations.
• Manage work processes and functions for continuous improvement opportunities aligned with company value realization.
• Maintain adequate field, industrial, and competitive contacts. Anticipate or to keep current on developments in products, prices, promotions, and other related fields. In other words; know your market and act accordingly.
• Facilitate staff and training meetings, product performance reviews and inventory management.
• Assume direct responsibility for accounts as required by business conditions.
• Maintain accurate, complete and timely records of business transactions.
• Assist with preparation of annual operating budget and monitor actual to plan. Implement corrective actions where necessary.
• Participate in formulating and successfully implementing goals and objectives.
• Access to assets within area of responsibility is permitted only in accordance with general or specific authorization.
• Adhere to the requirements of the Quality, Health and Safety programs
• Perform other duties as assigned or directed.

Work Experience

Business manager and in leadership role, who will be able to strategically and tactically evaluate and implement comprehensive customer service and sales programs and initiatives; be able to work with all levels of organizational leadership to build and implement business strategies and tactics; have a demonstrated background in talent management and associate development; as well as have a proven ability to attract and retain outstanding talent and assemble and motivate high performance teams. The selected manager must have the ability to bring immediate credibility to the service center function through his/her performance, professional qualifications and leadership skills as well as project and demonstrate our core values. Excellent interpersonal communication and presentation skills as well as proven organizational skills are required.

Qualifications

• 3 or more years of related management experience in an industrial distribution market/environment preferred although not necessary.
• Experience in leading Inside Sales, or Customer Service teams required
• Post-secondary degree or diploma from an accredited college/university or significant industry experience
• Travel as appropriate to for business and customer meetings
• Systems proficiency in ERP and computer related systems.
• Experience in industrial distribution, and knowledge within the BPT, and Hydraulic space would be considered an asset
• Local market knowledge
• Excellent communication skills – written and verbal
• Demonstrated decision making and leadership abilities
• Ability to work independently to take responsibility for day-to-day tasks of operating the service centre (s) and driving sales
• Proficient computer skills – SAP experience is an asset

You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.