Service Delivery Coordinator

Open-Door-Group; North Gate Village; On-site; CAD 50,201 - 58,580; Full time

Benefits offered by this job

Employer-paid benefits

RRSP matching

Professional development fund

Job summary

Open Door Group (ODG) is seeking a Service Delivery Coordinator to organize systems, coordinate people and information, and help teams deliver high-quality services to clients and employers. The role focuses on administrative processes, workforce data, and supporting staff with resources to achieve meaningful outcomes.

Reporting to the Service Delivery Manager, you will work with Employer Services Consultants to coordinate appointments, events, reporting, and labour market information while

Qualifications

• Two years of related experience supporting programs, projects, or administration.
• Experience with reporting, data tracking, and CRM or dashboards is an asset.
• Ability to prepare professional reports, newsletters, and presentations.

Responsibilities

• Coordinate appointments, workshops, meetings, and employer events.
• Prepare presentations, agendas, and workshop materials with accuracy.
• Maintain service records, reporting databases, and activity tracking.
• Support contract reporting by tracking milestones and performance.
• Research labour market information and workforce development initiatives.
• Maintain employer resources, dashboards, and newsletters.
• Assist Employer Consultants with recruitment materials and postings.
• Coordinate logistics for events, job fairs, and promotional activities.
• Produce reports, minutes, dashboards, and administrative documents.

Skills

Customer service

Communication

Organization

Time management

Education

Diploma in Office Administration / related discipline

Tools

Microsoft 365

Job description

Salary Range: $50,201.00 To $58,580.00 Annually

Open Door Group (ODG), a mission-driven non-profit organization serving communities across Alberta and British Columbia, is seeking a Service Delivery Coordinator who enjoys creating organized systems, coordinating people and information, and helping teams deliver exceptional service to clients and employers.

This is an opportunity to play a central role in supporting high-quality employment services by coordinating administrative processes, maintaining valuable workforce information, supporting employer engagement activities, and ensuring staff have the resources they need to deliver meaningful outcomes.

Salary: $50,201 to $58,580 annually. Individual pay is determined by skills, experience, and level of responsibility.

Status: Full-Time, Permanent

Hours of Work: 36 Hours per week. This role follows a regular Monday to Friday schedule.

Location: The primary work location is the Open Door Group office at 640 - 3rd ST S.E., Medicine Hat.

About the Role

The Service Delivery Coordinator provides coordinated administrative, research, reporting, and service navigation support that helps employers, clients, and staff experience responsive, well-organized services.

Reporting to the Service Delivery Manager, this role works closely with Employer Services Consultants and other service delivery staff to coordinate appointments, workshops, employer events, reporting, labour market information, and service documentation. The position also plays an important role in maintaining accurate data, developing employer resources, supporting recruitment initiatives, and ensuring teams have timely access to current information and tools.

Why this role matters

Behind every successful client interaction and employer partnership is a strong operational foundation. The Service Delivery Coordinator helps create that foundation by ensuring information is accurate, services are coordinated, resources remain current, and staff can focus on delivering meaningful support.

Your work will help strengthen service quality, improve organizational efficiency, and contribute to positive experiences for employers, clients, community partners, and colleagues.

What you'll do

• Coordinate appointments, workshops, meetings, Communities of Practice, mentorship activities, and employer events.
• Prepare presentations, resource packages, agendas, workshop materials, attendance records, evaluations, and follow-up communications.
• Maintain accurate service records, reporting, databases, and activity tracking systems.
• Support contract reporting by tracking milestones, deliverables, and performance measures.
• Research labour market information, community resources, funding opportunities, and workforce development initiatives.
• Maintain employer resource inventories, digital libraries, dashboards, newsletters, and workforce information.
• Support Employer Consultants by preparing and quality-checking recruitment materials and job postings.
• Coordinate logistics for employer events, job fairs, workshops, and promotional activities.
• Produce reports, correspondence, meeting minutes, dashboards, and administrative documentation that support effective service delivery.

What success looks like

• Administrative systems are organized, accurate, and dependable.
• Staff have timely access to current labour market information, employer resources, and service documentation.
• Workshops, meetings, and employer events are well coordinated and professionally delivered.
• Reporting requirements and service documentation are completed accurately and on time.
• Employers, clients, and community partners experience responsive, professional customer service.
• Teams have the information and administrative support they need to deliver high-quality services.

For a full overview of responsibilities, please see the complete job description available on our careers page: Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces

ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits

As a Certified Living Wage Employer, ODG is committed to offering more than just a job.

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. ODG is committed to transparent, equitable, and competitive pay structures, reviewed regularly to ensure internal alignment and market relevance.

Enjoy a comprehensive 100% employer-paid benefits package and an RRSP matching program. Your well-being matters, and we provide an Employee and Family Assistance Program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.

Community Impact

Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of employers, job seekers, and the communities we serve.

What you bring to the position

If you meet most of the qualifications and are passionate about this work, we encourage you to apply. We recognize that career paths are not always linear. Equivalent combinations of training and experience will be considered.

Required Qualifications

• Diploma in Office Administration, Business Administration, Administrative Professional, Accounting Clerk, Data Analytics, or a related discipline. Equivalent combinations of education, training, and experience will be considered.
• Minimum two (2) years of related experience supporting programs, projects, administration, customer service, or workforce development initiatives.
• Experience supporting programs, digital administration, reporting, or data tracking is considered an asset.
• Non-Violent Crisis Intervention (NVCI) training or willingness to obtain it after hire.
• Strong organizational and time management skills with exceptional attention to detail.
• Excellent customer service and communication skills with the ability to build positive relationships with employers, community partners, clients, and colleagues.
• Ability to coordinate multiple projects, meetings, workshops, and competing priorities.
• Strong research, analytical, and problem-solving skills.
• Experience researching, organizing, and summarizing information from multiple sources.
• Confidence using Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience working with databases, reporting systems, dashboards, CRM, or case management systems is considered an asset.
• Ability to prepare professional reports, newsletters, presentations, dashboards, and employer resources.

Additional Requirements

• Ability to work independently while contributing to a collaborative team environment.
• Demonstrated initiative, sound judgment, adaptability, and professionalism.
• Ability to maintain confidentiality while handling sensitive information.
• May occasionally travel within the service region.
• Required to complete and maintain a satisfactory Criminal Record Check.

Open Door Group values diversity and is committed to providing an inclusive work environment

We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve. We encourage applications from Indigenous peoples, people of all genders and sexual orientations, racialized individuals, people with disabilities, individuals of diverse ethnic and cultural backgrounds, ages, and faith traditions.

We strive to ensure an accessible experience for candidates

If you require accommodation at any stage of the recruitment process, please contact us toll-free at 1-866-377-3670 and ask to speak with an HR representative, or email us at [e-mail] .

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!