Service Coordinator

Saint Elizabeth; Middlesex Centre; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work

Benefits package

Job summary

Saint Elizabeth is hiring for a Service Delivery Coordinator based in London, ON, working in a hybrid model. You will coordinate client care, plan schedules, maintain client databases and support billing processes while delivering high-quality service to our clients.

The role requires data entry proficiency, strong communication skills, and the ability to manage multiple priorities in a not-for-profit health-care environment. Training and benefits are provided.

Qualifications

• Availability days, evenings and weekends.
• Intermediate data entry and keyboarding skills.
• Experience using a PC database.
• Strong reading comprehension and verbal communication.
• Demonstrated customer service and problem solving.
• Adaptability and ability to meet deadlines.
• Ability to work independently and prioritize tasks.
• Good personal organizational skills.
• Courses in medical administration or health care training preferred.
• Related health-care experience preferred.
• French language skills preferred.
• Basic MS Word and MS Excel skills preferred.

Responsibilities

• Provide schedule planning support to health care team.
• Appropriately schedule staff to ensure continuity of care in service delivery.
• Update and maintain an electronic client database.
• File and maintain client records.
• Perform data entry of client, employee and billing information.
• Respond to all caller inquiries with efficiency and urgency.
• Provide support to billing activities.
• Generate and distribute scheduling and billing reports.
• Investigate and follow up on errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

Skills

Data entry

Customer service

Verbal communication

Problem solving

Multitasking

Organizational skills

French language

Tools

MS Word

MS Excel

PC database

Job description

POSITION SUMMARY:

Working from our Service Delivery Centre based in London, this position will be responsible for the efficient and effective coordination of client care.

Why Join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization

RESPONSIBILITIES:

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

REQUIREMENTS:

• Must be available days, evenings and weekends
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Preference for French language skills
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

DEIA:

At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour.