Customer Service Representative

SE Health; Hamilton; Hybrid; CAD 23,000 - 32,000; Part time

Job summary

SE Health in Hamilton is seeking a part-time, hybrid position to coordinate client care and support health-care teams. The role involves scheduling, data entry, and maintaining client records in a fast-paced environment.

Responsibilities include updating electronic databases, responding to inquiries, assisting with billing, and generating reports. The company emphasizes total rewards, flexibility, growth, and a people-first culture, with potential accommodations in Hamilton, Ontario.

Qualifications

• Must be available days, evenings and weekends.
• Experience using a PC database.
• Intermediate reading comprehension and excellent verbal communication skills.
• Demonstrated customer service skills and problem solving.
• Adaptability and the ability to deal with tight deadlines.
• Ability to work independently.
• Ability to prioritize, multi-task and deal with competing priorities.
• Good personal organizational skills.
• Courses in medical administration or health care training are preferred.
• Related work experience and a familiarity with community health care services is preferred.
• Preference for French language skills.
• Basic computer skills in MS Word and MS Excel are preferred.

Responsibilities

• Provide schedule planning support to health care team.
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery.
• Update and maintain an electronic client database.
• File and maintain client records.
• Perform data entry of all relevant client, employee and billing information.
• Respond to all caller inquiries with efficiency and appropriate urgency.
• Provide support to billing activities.
• Generate and distribute various scheduling and billing reports.
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

Skills

Customer service

Verbal communication

Reading comprehension

Adaptability

Independent work

Multitasking

Tools

PC database

MS Word

MS Excel

Job description

Working from our Service Delivery Centre based in Hamilton , this position will be responsible for the efficient and effective coordination of client care. This is a part time hybrid position.

Why Join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization

RESPONSIBILITIES:

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

REQUIREMENTS:

• Must be available days, evenings and weekends
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Preference for French language skills
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

DEIA:

At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour .