On-Call Manager- PSW, Nursing Manager and Rehab

SE Health; Toronto; Hybrid; CAD 69,000 - 87,000; Full time

Benefits offered by this job

Total Rewards

Hybrid work

Innovation

Purpose & Impact

Tuition support

Job summary

SE Health is a not-for-profit social enterprise delivering compassionate community healthcare across Canada. This On-Call role supports after-hours management, staffing and clinical leadership to ensure high-quality client care and strong team performance.

You will oversee operations, mentor multidisciplinary teams, and act as a clinical resource while aligning with SE Health’s standards and patient outcomes.

Qualifications

• RN license in good standing to practice in Ontario.
• Minimum 1 year leadership/management experience preferred.
• Six months community nursing experience preferred.
• Excellent interpersonal and verbal/written communication skills.

Responsibilities

• Provide after-hours management coverage.
• Respond to staffing, scheduling, client, and operational issues requiring immediate action.
• Coordinate replacement staffing and ensure appropriate skill mix.
• Troubleshoot service interruptions and implement solutions.
• Escalate critical issues to senior leadership and external stakeholders.
• Provide coaching, mentoring, and clinical support to multidisciplinary teams.
• Oversee client care plans and ensure they are assessed, updated, and implemented to support quality outcomes.
• Support complex clinical decision-making and escalated client situations.
• Ensure continuity and consistency of care across assigned regions.
• Serve as a resource on clinical standards, policies, procedures, and evidence-based practice.
• Investigate and respond to urgent client, family, employee, and stakeholder complaints and incidents.
• Manage operational, occupational health and safety, and other risks requiring immediate attention.
• Document incidents, complaints, and risk management activities in organizational systems.
• Participate in root cause analysis and corrective action planning.
• Monitor service delivery for compliance with professional, regulatory, organizational, and health and safety requirements.
• Support quality assurance and client satisfaction initiatives while promoting accountability and continuous improvement

Skills

Interpersonal skills

Verbal communication

Written communication

Team leadership

Independent work

Time management

Documentation skills

Computer skills

Scheduling systems

Driver's license

Education

RN license Ontario

Tools

Scheduling systems

Computer software

Job description

Position Summary

As a On-Call Personal Manager, PSW, Nurse and Rehab, you will oversee the delivery of client care for a community team. You will ensure high quality care is delivered by an engaged and experienced team. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

Position Summary

As a On-Call Personal Manager, PSW, Nurse and Rehab, you will oversee the delivery of client care for a community team. You will ensure high quality care is delivered by an engaged and experienced team. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

5:00pm – 11:00pm weekdays

8:00am – 8:00pm every other weekend.

Why join SE Health?

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Innovative.At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

Responsibilities

Operational Management:

• Provide after-hours management coverage.
• Respond to urgent and immediate action for staffing, scheduling, client, and operational issues requiring immediate action.
• Assist with coordination to replacement staffing and appropriate skill mix to meet service demands.
• Troubleshoot service interruptions and implement effective solutions.
• Ensure timely communication and escalation of critical issues to senior leadership and external stakeholders

People Management And Team Development

• Provide coaching, mentoring, and clinical support to multidisciplinary teams, including after-hours and weekends.
• Partner with Human Resources and operational leaders on performance management and legislative requirements.
• Oversee client care delivery and ensure care plans are assessed, updated, and implemented to support quality outcomes.
• Support complex clinical decision-making and escalated client situations.
• Ensure continuity and consistency of care across assigned regions.
• Serve as a resource on clinical standards, policies, procedures, and evidence-based practice

Quality Service Delivery

• Investigate and respond to urgent client, family, employee, and stakeholder complaints and incidents.
• Manage operational, occupational health and safety, and other risks requiring immediate attention.
• Document incidents, complaints, and risk management activities in organizational systems.
• Participate in root cause analysis and corrective action planning.
• Monitor service delivery for compliance with professional, regulatory, organizational, and health and safety requirements.
• Support quality assurance and client satisfaction initiatives while promoting accountability and continuous improvement

Requirements

• A regulated health care professional RN ( Registered Nurse), holding a current professional license, in good standing, to practice in Ontario
• Minimum 1-year leadership/management is preferred
• A minimum of six (6) months community nursing experience preferred.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Excellent computer skills/knowledge and familiarity with scheduling systems
• A vehicle and valid driver’s license
• Current CPR certificate
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail] .

DEIA:

At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI And Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition position. The pay range is $69,000 to $87,000 annually, based on experience.