Service Coordinator

CIMCO Refrigeration; London; On-site; CAD 45,000 - 65,000; Full time

Job summary

CIMCO Refrigeration is seeking a permanent full-time Service Coordinator in London, Ontario. This role involves coordinating service jobs, dispatching mechanics, managing service contracts, and supporting the administrative needs of the sales and service departments. Ideal candidates will possess strong data entry and organizational skills, and familiarity with ERP systems is preferred.

Benefits

Medical and dental benefit programs

Retirement savings options

Career development opportunities

Mentoring and continuing education

Qualifications

• Efficient & accurate data entry.
• Knowledge of SAP or other ERP systems preferred.
• Highly organized with strong attention to detail.

Responsibilities

• Coordinating service jobs between customers and mechanics.
• Dispatching mechanics and maintaining overall schedule.
• Creating Service Orders and verifying controls process.

Skills

Data entry skills

Detail-oriented

Organizational skills

Flexibility

Tools

SAP

ERP systems

Job description

CIMCO is looking for a permanent full-time Service Coordinator for the office in London.

Role Responsibilities

• Coordinating service jobs between customers and mechanics with support from the Service Manager
• Dispatching mechanics and maintaining overall schedule
• Service contract administration and tracking
• Creating Service Orders and verification of internal controls process are met
• Answering/directing calls and visitors as required
• Coordination and communication with mechanics and management for reconciliation of payroll hours and expenses, ensuring they match what was submitted and verification of supporting documents
• Coordinating the sending/receiving of courier packages and larger deliveries
• Maintaining up-to-date information on vehicles, tools, and inventory
• Supporting sales and service department with administrative duties
• Parts procurement from supplies
• Preparation of return material vouchers

Required Professional Knowledge, Skills & Qualifications

• Efficient & accurate data entry skills
• Knowledge of SAP or other ERP systems is preferred
• Detail-oriented
• Highly organized with strong attention to detail and timelines
• Ability to work both independently and within a team setting
• Flexibility to navigate changing business demands

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation, and service of complex thermal building solutions for industrial, process cooling, recreational refrigeration, and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development, and manufacturing programs have put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians, and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring, and continuing education.

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. We embrace diversity of thought, experience, and perspective, combining our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. If you require any accommodation, please let us know, and we will work with you to meet your needs.