Sales & Service Coordinator (Richmond, BC)

Loewen; Richmond; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in luxury windows and doors is seeking a Sales & Service Coordinator in Richmond, BC. This role is pivotal in enhancing customer relationships and supporting the sales team by preparing orders, scheduling deliveries, and providing expert product knowledge during showroom interactions. The ideal candidate will be organized, detail-oriented, and possess strong communication skills, contributing to the company's vision of excellence in craftsmanship and service. Join a diverse team that values your contributions and offers opportunities for growth and development in a dynamic work environment.

Benefits

Career development opportunities

Supportive work culture

Diversity and inclusion initiatives

Qualifications

• Proven experience in customer service or administration in the building industry.
• Ability to read blueprints and familiarity with quoting systems.

Responsibilities

• Provide product knowledge during client meetings and presentations.
• Develop and support relationships with customers and prepare quotes.

Skills

Customer service experience

Blueprint reading

Quoting systems knowledge

Organizational skills

Communication skills

Computer proficiency (Excel)

Job description

Loewen Windows & Doors, one of Canada’s largest wood window and door manufacturers, is seeking a Sales & Service Coordinator to join our Richmond, BC sales team. You will work directly with the outside sales team to prepare sales orders, schedule deliveries as well as develop solid relationships with customers who come into our showroom by providing product information and product presentations to support their architectural and design needs. The Sales & Service Coordinator plays a key role in contributing to the overall sales goals and objectives.

What you will do:
• Provide expertise in product knowledge during showroom client meetings and product presentations
• Take an active role in supporting all walk-in sales inquiries that come into the showroom
• Liaison for our sales representatives and our builder/remodeler and homeowner clients
• Develop and support relationships with existing and potential customers
• Complete product take-offs from architectural drawings, elevations and floor plans and prepare quotes accordingly
• Prepare customer product and service orders and submit to the production plant
• Schedule deliveries and service tickets with all stakeholders
• Responsible for office coordination including sales order and shipment tracking, bank deposits, supply ordering and billing

What you bring:
• Proven customer service or administrative experience within the building industry is required
• Ability to read blueprints and familiar with quoting systems and language
• Committed to providing exceptional customer service and sales to support to all stakeholders
• Highly organized with an attention for detail
• Well-developed oral and written communication skills
• High aptitude for learning and navigating new systems and programs
• Strong level of computer proficiency with a good working knowledge of Excel
• Ability to work showroom hours - Monday to Friday from 9:00 am to 5:00 pm

Why work at Loewen? We have a culture where diversity is valued and where you have the opportunity to make a difference. We support you and your career by providing valuable tools, education, and development opportunities that allow you to grow and succeed with us. Together we share a passion for design, precision craftsmanship and relationships as we achieve our vision to be the world’s leading supplier of luxury windows and doors.

Loewen is an equal opportunity employer and values diversity in our company. We thank all candidates for applying, only those selected for interviews will be contacted.