Service Coordinator

Troy Life & Fire Safety; Kelowna; On-site; CAD 55,000 - 58,000; Full time

Job summary

A leading company in fire and life safety services is seeking a Service Coordinator / Admin for their Kelowna branch. The successful candidate will be responsible for coordinating daily schedules for service staff, processing work orders, maintaining records, and ensuring high levels of customer satisfaction. Candidates should possess strong organizational skills, be proficient in Microsoft Office, and have relevant experience in business administration or related fields.

Qualifications

• Experience in coordination/scheduling preferred.
• 3-5 years of experience in relevant fields.

Responsibilities

• Coordinate service/field staff's daily schedules.
• Process and track work orders and invoices.
• Ensure accurate monitoring of inventory received.

Skills

Microsoft Office Suite

Organization

Communication

Education

2-year diploma in business / office administration

Job description

We are hiring a Service Coordinator / Admin for our Kelowna Branch! In this role, the successful candidate will be responsible for the coordination of the service / field staff's daily schedules.

Nature & Scope

• Coordination of the sprinkler service field staff's daily schedule
• Work with the branch's other Service Coordinator to maintain high customer service and coordinate schedules of fire and sprinkler field staff for sites requiring both
• Processing and tracking work orders and associated invoices
• Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel
• Checking staff expense claims and submitting to head office
• Responsible for keeping branch records for expenses and updating them accordingly
• Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office
• Monitor and ensure inventory is received correctly based on requests sent for processing to Head Office. Follow up on all discrepancies
• Assist in preparation of quotes and proposals
• Strive to maintain the highest level of customer satisfaction
• Process all documents with accuracy and efficiency
• Other duties as required

Qualifications

• Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Coordination / Scheduling experience an asset
• Professional communication in all forms of correspondence (verbal and written)
• 2-year diploma in business / office administration or equivalent work experience preferred
• 3-5 years of experience preferred
• Experience in building systems maintenance or construction industries considered an asset

Annual Salary Range : $55,000.00 - 58,000.00

• Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

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