SERVICE COORDINATOR

Troy Life & Fire Safety Ltd.; Kelowna; On-site; CAD 55,000 - 58,000; Full time

Job summary

Troy Life & Fire Safety Ltd. is seeking a Service Coordinator/Admin for the Kelowna Branch. The successful candidate will manage daily service schedules, track work orders and invoices and ensure high levels of customer satisfaction. Candidates should have strong organizational skills and a diploma in business or equivalent experience.

Qualifications

• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Coordination/Scheduling experience is an asset.
• 3-5 years of experience preferred.

Responsibilities

• Coordination of the service field staff's daily schedule.
• Processing and tracking work orders and invoices.
• Ensuring inventory is received correctly and discrepancies are followed up.

Skills

Microsoft Office Suite

Organizational Skills

Multi-tasking

Professional Communication

Education

2-year diploma in business/office administration

Job description

Location: Kelowna, British ColumbiaType: In the OfficeTroy Life & Fire Safety Ltd.is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian. We are an employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 winner of the Canada's Best Managed program.We are hiring a Service Coordinator/Admin for our Kelowna Branch! In this role, the successful candidate will be responsible for the coordination of the service/field staff's daily schedules. Nature & Scope

• Coordination of the sprinkler service field staff's daily schedule
• Work with the branch's other Service Coordinator to maintain high customer service and coordinate schedules of fire and sprinkler field staff for sites requiring both
• Processing and tracking work orders and associated invoices
• Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel
• Checking staff expense claims and submitting to head office
• Responsible for keeping branch records for expenses and updating them accordingly
• Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office
• Monitor and ensure inventory is received correctly based on requests sent for processing to Head Office. Follow up on all discrepancies
• Assist in preparation of quotes and proposals
• Strive to maintain the highest level of customer satisfaction
• Process all documents with accuracy and efficiency
• Other duties as required
  
  

Qualifications

• Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Coordination/Scheduling experience an asset
• Professional communication in all forms of correspondence (verbal and written)
• 2-year diploma in business/office administration or equivalent work experience preferred
• 3-5 years of experience preferred
• Experience in building systems maintenance or construction industries considered an asset
  
  

Annual Salary Range: $55,000.00 - 58,000.00**Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.