Guest Services Manager

Four Points by Sheraton Kelowna Airport; Kelowna; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading hotel where your contributions will enhance guest experiences and foster a positive work environment. As a Guest Services Manager, you'll lead the Front Office operations, ensuring exceptional service while building strong relationships with your team. This full-time role offers flexible hours, including weekends and holidays, and provides opportunities for personal and professional growth. Enjoy a supportive atmosphere that values recognition and teamwork. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Extended Health and Dental Benefits

Worldwide accommodation and dining discounts

Employee discounts on accommodations and dining

Focus on staff recognition and teambuilding

Room for growth and development

Qualifications

• Previous experience in a Front Desk role is essential.
• Ability to motivate staff and promote teamwork.

Responsibilities

• Lead day-to-day Front Office operations ensuring high guest service standards.
• Supervise and train Front Desk team, process guest check-ins.

Skills

Front Desk Experience

Team Leadership

Customer Service

Conflict Resolution

Time Management

Education

High School Diploma

Superhost Training

First Aid Certification

Tools

Visionline

Lightspeed

Marsha

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.

We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO

This is a full-time opportunity with flexible availability including weekends and holidays.

What will you be doing?

Under the guidance of the Director of Rooms and the Assistant Front Office Manager, the Guest Services Manager is responsible for leading the day to day Front Office operations, ensuring and maintaining a consistently high standard of guest service.

• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
• Supervise, train and assist Front Desk team as required
• Enter rewards information and enroll new members
• Compile and review daily reports/logs/contingency lists
• Complete cashier and closing reports
• Process all payment types, vouchers, paid-outs, charges and email/print folios
• Processing and confirming wake up calls
• Understanding of squirrel, and other key systems (Visionline)
• Quality of service, able to hand complaints and provide resolution
• Balance inventory and groups between Lightspeed and Marsha
• Maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
• Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
• Perform other reasonable job duties as requested by Managers
• Available to work varied shifts: days, evenings, weekends and holidays
  

What are we looking for?

• Previous Front Desk experience required
• Ability to plan, prioritize and complete multiple projects in a timely manner
• Superhost training is an asset
• Flexible availability including evenings, weekends and holidays is required
• Ability to develop and motivate staff to achieve goals
• Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
• Class 5 license
• First Aid certification an asset
• Must be legally eligible to work in Canada without restriction
  

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining,Marina, and Heath & Wellness servicesat our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family!