Service Coordinator

Greywolf Equipment; Delta; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Coordinator to join their dynamic team. This role is vital for ensuring clients receive exceptional service and support. You will coordinate service requests, manage schedules, and maintain detailed records while collaborating with technicians and suppliers. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and organizational skills. With a commitment to employee development and a supportive work culture, this role offers a unique opportunity to grow in the construction equipment sector. If you are passionate about service excellence and eager to contribute to a thriving team, this is the perfect opportunity for you.

Benefits

100% health/dental coverage

Unlimited mental health support

Competitive pay with annual market analysis

Career growth opportunities

Learning & Development offerings

Dog-friendly workplace

Annual team events

Qualifications

• 1-2 years of experience with rental equipment and construction knowledge.
• Strong communication and organizational skills are essential.

Responsibilities

• Coordinate service requests and manage service schedules.
• Input data accurately and maintain comprehensive service records.

Skills

Communication Skills

Organizational Skills

Time Management

Critical Thinking

Multi-tasking

Education

High School Diploma

Experience in Construction Industry

Tools

Microsoft Word

Microsoft Excel

ERP Systems

Job description

At Greywolf Equipment, we’re dedicated to providing rentals, sales, and services to construction sites across the Lower Mainland, guaranteeing local sites have the safest and highest quality equipment in the industry.

Our inventory of construction equipment and tools includes electric scissor lifts, forklifts, variable reach forklifts, powered pallet jacks, fans and heaters, concrete finishing equipment, skid steer loaders, air compressors, and more. We provide the best possible solutions to our clients because we know our products inside and out.

Whether you’ve got years of experience or you’re just starting out, if you’re passionate about all things construction and looking for a new opportunity, Greywolf Equipment is where you want to be.

About the Role

We are seeking a highly organized and customer-focused Service Coordinator to join our team. This role will be responsible for coordinating service requests and ensuring our clients receive top-quality service and support, as well as managing service schedules, dispatching technicians, and maintaining service records.

Key Responsibilities

1. Coordinate service requests and schedule service appointments with clients;
2. Accurately input data such as work orders, invoices, and quotes into the system to maintain comprehensive records;
3. Collaborate with the service manager to coordinate repairs, inspections, non-destructive testing, and data entry processes;
4. Assist clients by processing purchase orders, booking services, and tracking missing rental items;
5. Liaise with equipment suppliers to manage warranty claims and recalls efficiently;
6. Create purchase orders and order parts as directed by the service manager and mechanics, working in partnership with the parts manager to ensure timely delivery of necessary equipment;
7. Effectively manage service schedules by prioritizing service requests based on urgency and availability to ensure timely resolution of service issues;
8. Maintain a clean and organized service department and ensure compliance with safety regulations.

What you Bring

The ideal candidate for the Service Coordinator role will have excellent communication skills to work with all levels of the organization, the ability to work independently as well as part of a larger team, be a critical thinker with the ability to multi-task, collaborate and bring together new ideas. You have the ability to adapt on the fly and thrive in a fast-paced, deadline-driven environment, while understanding the importance of accuracy, credibility, and consistency.

Skills and Experience

1. Ideally one to two (1-2) years of demonstrated experience working with rental equipment and knowledge of the construction industry;
2. Excellent communication skills, both verbal and written;
3. Strong computer skills, including using Microsoft Word and Excel and ERP’s;
4. Ability to work independently with minimal supervision while effectively managing time and priorities;
5. Strong organizational skills, with a high level of attention to detail and ability to manage multiple tasks simultaneously;

Your Rewards

We’re committed to the success and development of our people and recognize that they are the drivers behind our success. We provide our teams with the tools and support they need to strive, thrive, and advance their long-term career here.

An hourly rate for this role is listed below, depending on experience.

In addition, our total rewards package offers:

• Benefits & Perks | 100% health/dental coverage,* virtual healthcare, and great perks
• Mental Health Support | Unlimited counselling and support for you and your family
• Compensation | Competitive pay with annual market analysis
• Unique Projects | 40+ projects in motion, from skyline-changers to bespoke sales centres
• Career Growth | Twice per year we level-up with our Performance Feedback Program
• Learning & Development | 15 offerings from our dedicated L&D team

Community

• The People | Annual events to bring us together and connect across markets and teams
• Leadership | 12 passionate execs focused on developing our teams and emerging leaders
• Dog Friendly | All well-trained dogs are welcome at Greywolf

What’s Next: How to Apply

Want to love what you do? We’re always looking for talented people who fit our culture and are passionate about what they do. Here are two ways to apply:

Thank you for your interest in Greywolf Equipment! While we can only respond to shortlisted applicants, we will keep your information on file for future opportunities.

Follow us on LinkedIn to connect with our Talent Acquisition team and Instagram to see updates on our current work.