Family Service Coordinator

Save the Children; Central Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Family Service Coordinator to support families in the Head Start program. This role focuses on developing trusting relationships, assisting families in achieving their goals, and ensuring children's safety and well-being. The ideal candidate will engage with families, collaborate with community partners, and maintain comprehensive documentation. With a commitment to child safety and professional development, this position offers a chance to make a meaningful impact in the lives of families. Join a dedicated team working towards positive outcomes for children and their parents.

Qualifications

• Associate's degree in relevant fields or credential within 18 months.
• Proficiency in MS Office and strong communication skills.

Responsibilities

• Engage families, assess needs, and align program services.
• Conduct home visits to build competencies in child development.
• Maintain accurate documentation of child and family records.

Skills

MS Office

English communication

Relationship building with children

Problem-solving

Time management

Education

Associate's degree in family and child development

Credential or certification in related fields

Job description

Position Title: Family Service Coordinator

Employee Type: Full-Time Regular

Supervisor Title: Center Director or Manager, Parent, Family & Community Engagement (PFCE)

Division: U.S. Programs & Advocacy

Summary

The Family Service Coordinator (FSC) manages a caseload of families participating in the Head Start and/or Early Head Start program, providing ongoing support in partnership with families to address their needs. The FSC develops trusting relationships with families, supporting them in using their strengths to build skills for self-sufficiency, improved quality of life, and positive parenting interactions that prepare children for school and life.

The FSC helps families identify and reach their goals, collaborating with families, program team members, and community partners. They support families in developing leadership and advocacy skills for their children, documenting all family development services to reflect families' needs, strengths, and growth.

The role includes responsibilities related to the Eligibility, Recruitment, Selections, Enrollment and Attendance (ERSEA) requirements of the Head Start Program Performance Standards, such as determining family eligibility, ongoing recruitment, maintaining full enrollment, and supporting regular attendance.

As a frontline representative of Save the Children, the FSC must ensure the safety and security of children and families, adhering to the organization’s core values of Accountability, Ambition, Collaboration, Creativity, and Integrity. The position also involves efforts to prevent child abuse, including risk minimization, reporting, and response to concerns.

Essential Duties

1. Engage families as full partners, assessing needs and strengths, and aligning program services accordingly.
2. Coordinate with the PFCE Manager to fill vacancies within 30 days, ensure proper eligibility determination, include children with special needs, and maintain funded enrollment.
3. Support families in developing Family Partnership Agreements to facilitate goal setting and life planning.
4. Conduct regular home visits to build competencies in attachment, child development, advocacy, and family management.
5. Make and follow up on referrals related to family goals, health, education, and other wellness services.
6. Strengthen community collaborations by maintaining knowledge of resources and participating in community events and meetings.
7. Collaborate with teachers and specialists to share child information and prepare for family visits.
8. Participate in multidisciplinary team meetings.
9. Maintain accurate and timely documentation of child and family records, both electronic and hard copies.
10. Engage in professional development opportunities.
11. Perform other related duties as assigned.

Qualifications

• Associate's degree in family and child development, early childhood development, social work, or adult learning; or within 18 months, a credential or certification in related fields.
• Proficiency in MS Office and English communication skills.
• Knowledge of administration, budgeting, purchasing, and public relations.
• Experience developing supportive relationships with children.
• Ability to exercise professional judgment and establish effective relationships with staff, children, parents, and agencies.
• Strong communication, collaboration, problem-solving, and time management skills.

Preferred Qualifications

• Bilingual in English/Spanish or other languages preferred.

Physical requirements include the ability to perform medium to heavy physical work, including lifting up to 50 pounds, and routine activities like sitting, reaching, and computer use. Must pass background checks, health requirements, and maintain a valid driver’s license if operating a vehicle.

Preference given to current or former Head Start/Early Head Start parents who meet qualifications.

Compensation

Starting at $16.02/hour, with variations based on experience and qualifications.

About Us

Learn more about how Save the Children US invests in its staff here.

We are committed to child safety, staff training, and safe working conditions. For disability assistance during the application process, contact [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For rights information, review the Know Your Rights notice from the Department of Labor.