Retal Customer Service Coordinator Full Time Winners

The TJX Companies, Inc.; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team at an established industry player where every day brings new opportunities for growth and achievement. This role offers a dynamic environment, allowing you to engage with customers and work with exciting products. As part of a culture that prioritizes collaboration and development, you will enhance your skills through dedicated training and on-the-job resources. You will play a key role in improving the shopping experience while contributing to the store's success. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Merchandise Discount

Associate and Family Assistance Program

Inclusive Culture

Dedicated Training Resources

Qualifications

• 1-2 years of relevant retail or service industry experience preferred.
• Excellent problem-solving and communication skills required.

Responsibilities

• Support high-quality customer service by maintaining operational standards.
• Train and develop associates on merchandise presentation and customer service.

Skills

Customer Service

Problem Solving

Communication Skills

Retail Experience

Education

High School Diploma or Equivalent

Job description

Winners

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

The opportunity

Our Associates bring our business to life. Working in our stores, you'll have the opportunity to engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast paced environment, this role could be perfect for you!

What you'll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

It's safe to say there's no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising and Customer Service. Here are some key responsibilities of the role:

• Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.
• Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
• Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.
• For a closer look into the role, click HERE

What you'll need

To begin your career with us, you'll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal, written and active listening
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address:

1899 Rosser Avenue Unit 100

Location:

CAN Winners Store 0321 Burnaby BCHourly range: $19.40-$24.25 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.