Service Coordinator

Ocean Park Mechanical; Surrey; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Service Coordinator, where your organizational skills will shine! In this role, you'll manage service operations, ensuring efficient delivery to clients while collaborating with various departments. With a competitive salary and excellent benefits, you'll enjoy a supportive work environment that values teamwork and integrity. This is a fantastic opportunity to contribute to a company known for its commitment to quality and customer satisfaction. If you're detail-oriented and thrive in a fast-paced setting, this position is perfect for you!

Benefits

Company Paid Benefits

Health Spending Account

GRSP Matching

Three Weeks Vacation

Excellent Company Culture

Corporate Events

Qualifications

• 2-3 years experience in a service department.
• Proficient with MS Office applications.

Responsibilities

• Coordinate service requests and prepare quotes.
• Maintain relationships with clients and vendors.
• Create work orders and track materials.

Skills

Attention to Detail

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Decision-Making Skills

Education

Certificate or Diploma in Business

Tools

MS Office (Word, Outlook, Excel)

Job description

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Ocean Park Mechanical (OPM) is one of the premier design-build mechanical contractors of Western USA and Western Canada, with operations in Washington, Oregon, California, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible.

With projects ranging from low-rise and high-rise residential, hotels, and offices, as well as industrial and commercial projects, we have continually proven our ability and desire to provide the best service possible for our clients. By providing the majority of mechanical requirements in-house, including engineering, 3D-design, sheet metal, HVAC, refrigeration, and controls, we are a “ONE-STOP” shop for any project.

Purpose of Position:

The Service Coordinator is responsible for managing and coordinating various aspects of service operations to ensure smooth and efficient delivery to clients. This will include scheduling, dispatching, and customer service, as well as maintaining accurate records and collaborating with other departments.

Reporting Structure:

The Service Coordinator reports directly to the Service Operations Manager.

What We Offer

• Competitive base salary of $50,000 to $65,000 CND per year D.O.E
• Company paid benefits including Extended Health, Dental, Vision, Life, AD&D, LTD, Critical Illness, EAP
• $500 per year to direct towards a Health Spending Account or a Personal Spending Account
• GRSP matching up to 4%
• Three (3) weeks’ vacation
• Excellent company culture
• Corporate events
  
  

Primary Responsibilities:

• Receive and coordinate service requests
• Prepare quotes based on technician problem reports
• Create work orders, purchase orders, and secure equipment when job has been approved, track materials until ready for pick up
• Develop and maintain relationships with clients, contractors, and vendors
• Update filters list, order monthly filters, and receive filter invoices
• Coordinate and dispatch sub-trades
• Reconcile invoices and follow up with unapproved quotes
• Track correspondence with suppliers and customers and provide follow up
• Create new service contract proposals, contracts, and invoicing of contract
• Timecard entry for Service & Retrofit employees
  
  

Experience, Education & Qualifications:

• 2-3 years of previous experience in a service department or similar environment
• Certificate or diploma in business or a related field is considered an asset
• Proficient with MS Office (Word, Outlook, and Excel)
  
  

Skills & Proficiencies:

• High attention to detail and accuracy
• Must be able to work independently with little supervision in a fast-paced environment
• Thoughtful and confident decision-making skills with high ethical standards
• Good verbal and written communication skills
• Good interpersonal skills and a high level of professionalism
• Problem-solving skills and the ability to work under pressure in a fast-paced environment
  
  

OPM is an equal opportunity employer. We place a high value on equity, diversity and inclusion. We encourage individuals who are Indigenous, Black, and People of Color (IBPOC), individuals with disabilities, and members of the LGBTQIA2S+ communities to consider applying for the position.

If you’re interested in a fulfilling career with Ocean Park Mechanical, please submit your application. Only those candidates who meet the job requirements will be contacted for an interview.

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  Mid-Senior level

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• Employment type

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