Service Coordinator

Hercules SLR Inc.; Calgary; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

RRSP 5%

Health and dental benefits

Free on-site parking

Mon-Fri 8-5 schedule

Job summary

Hercules Group of Companies in Calgary, AB, is seeking a meticulous Service Coordinator to organize inspections and repairs, acting as the central liaison between clients, field technicians, and internal teams. You will manage schedules, coordinate equipment, and ensure timely, compliant service delivery.

You will also pursue new client opportunities, maintain accurate records, and uphold a high standard of customer satisfaction in a dynamic, collaborative environment.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in industrial sales or related customer service.
• Proactive, motivated, and customer-service oriented attitude.
• Clear communication with technicians and clients.
• Driven to achieve sales goals and develop new skills.
• Strong organizational and time management skills.

Responsibilities

• Plan, coordinate, and schedule service calls and inspections, ensuring proactive contact before due dates.
• Manage technicians' scheduling calendars to maximize efficiency and deployments.
• Identify new client opportunities and promote Hercules services to grow the business.
• Coordinate equipment rentals and other logistics between clients, technicians, and vendors.
• Maintain equipment records and inspection renewals as the central contact for accounts.
• Follow up on after-sales service and repairs to ensure satisfaction.
• Contribute to process improvements to raise productivity and customer experience.

Skills

Organizational skills

Coordination abilities

Clear communication

Multitasking

Lifting equipment knowledge

Education

High school diploma or equivalent

Tools

ERP

Microsoft Office

Job description

We are looking for a meticulous and organized Service Coordinator to join our team in Calgary, AB. The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients.

The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination.

We offer a comprehensive compensation and benefits package that includes:

• Competitive salary of $60,000 to $70,000, commensurate with experience.
• Generous RRSP contribution program at 5% (after one year).
• Comprehensive health and dental benefits package (cost-shared).
• Consistent, predictable schedule — Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Real opportunities for personal and professional development, with a company that promotes from within and supports continuous learning.
• A stimulating, collaborative work environment where your contributions are recognized.
• Free on-site parking.

Key Responsibilities

• Plan, coordinate, and schedule service calls and inspections, ensuring clients are proactively contacted ahead of upcoming periodic inspection due dates so nothing falls through the cracks.
• Manage and optimize technicians' scheduling calendars to maximize operational efficiency and ensure field teams are deployed where they're needed most.
• Identify new client opportunities and promote Hercules services, contributing directly to business growth while deepening existing customer relationships.
• Coordinate equipment rentals and other logistical requirements for installations, liaising between clients, technicians, and vendors to keep projects on track.
• Maintain accurate and up-to-date equipment records and inspection contract renewals, serving as the central point of continuity for client accounts.
• Follow up diligently on after-sales service and repairs with both the service team and clients, ensuring issues are resolved and satisfaction is confirmed.
• Contribute actively to process improvement initiatives that raise productivity, reduce friction, and elevate the overall customer experience.

Desired Profile

• Excellent organizational and priority management skills
• Strong coordination abilities
• Clear communication skills with clients and technicians
• Self-motivated with a strong sense of responsibility
• Ability to manage multiple files simultaneously
• Basic knowledge of lifting equipment
• Good technical understanding (an asset)
• ERP and Microsoft office proficiency

Requirements

• High school diploma or equivalent required
• At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)
• Proactive, motivated, and customer service-oriented attitude
• Clear communication skills with technicians and clients
• Driven to achieve sales goals and develop new skills
• Strong organizational and time management skills
• Must be legally authorized to work in Canada

About Hercules Group of Companies

The Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.

Please note:

• Successful candidates will be required to pass a criminal background check as a condition of employment.
• We are not able to provide Permanent Residency (PR) sponsorship or immigration support for this position at this time. Candidates must already be legally entitled to work in Canada.

Qualifications

Skills

Required

Stress Management

Advanced

Professionalism

Expert

Communication

Expert

Behaviors

Required

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Goal Completion

Inspired to perform well by the completion of tasks