Service Coordinator

Hercules SLR Inc.; Edmonton; On-site; CAD 33,000 - 39,000; Part time

Benefits offered by this job

Health and dental benefits

RPP matching 5%

8-5 schedule

Career development

Engaging work environment

Job summary

Hercules SLR Inc. in Edmonton, AB is seeking a meticulous Service Coordinator to join our team.

The role centers on coordinating inspections and repairs confirmed by clients, acting as the hub between internal teams, field technicians, and clients to ensure timely, compliant, and cost-efficient execution. We offer a comprehensive compensation package including health benefits, RPP matching, and development opportunities.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in industrial sales or customer service.
• Proactive, motivated, customer service oriented.

Responsibilities

• Plan, coordinate, and schedule service calls and inspections with clients.
• Proactively contact clients before due dates of inspections.
• Identify new clients and promote services.
• Arrange equipment rentals or other requirements for installations.
• Coordinate scheduled services between clients and technicians.
• Maintain technicians' scheduling calendar for efficiency.
• Maintain up-to-date equipment records and inspection contracts.
• Follow up on after-sales service and repairs with team and clients.
• Contribute to process improvements and customer satisfaction.

Skills

Customer service

Clear communication

Organizational skills

Coordination

Multitasking

Self-motivation

Problem solving

Education

High school diploma or equivalent

Tools

ERP

Microsoft Office

Lifting equipment knowledge

Job description

Description

We are looking for a meticulous and organized Service Coordinator to join our team in Edmonton, AB. The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients. The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination.

We offer a comprehensive compensation and benefits package that includes:

• Wage ranges from $24-$28/hour (depending on experience)
• Generous RPP matching program5%(after one year)
• Full health and dental benefits (shared costs)
• Great schedule-Monday to Friday 8-5
• Personal & Professional Development Opportunities
• Fun & engaging working environment

Responsibilities

• Plan, coordinate, and schedule service calls and inspections with clients
• Proactively contact clients before the due date of their periodic inspections
• Identify new clients and promote our services
• Arrange equipment rentals or other requirements for installations, when needed
• Coordinate scheduled services between clients and technicians
• Ensure optimal use of the technicians’ scheduling calendar to maintain a high level of operational efficiency
• Maintain up-to-date equipment records and inspection contract renewals
• Follow up on after-sales service and repairs with the service team and clients
• Contribute to the improvement of processes, productivity, and customer satisfaction

Qualifications

• High school diploma or equivalent required
• At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)
• Proactive, motivated, and customer service-oriented attitude
• Clear communication skills with technicians and clients
• Excellent organizational and priority management skills
• Strong coordination abilities
• Self-motivated with a strong sense of responsibility
• Ability to manage multiple files simultaneously
• Basic knowledge of lifting equipment
• Good technical understanding (an asset)
• ERP and Microsoft office proficiency

The Hercules Group of Companiesis a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. Our teams work collaboratively, innovate constantly, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Please note: Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment