Service Coordination Specialist - Full Time

Socket.dev; Oakville; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Company pension

Company benefits

Employee assistance program

On-site parking

Tuition reimbursement

Job summary

Acclaim Health is seeking a temporary Service Coordination Specialist – PSW for the Speers Road office in the Home Care team. The role runs Monday to Friday, 8:00am–4:00pm, 37.5 hours weekly, under a 4-month contract.

Pay ranges from $22.21 to $23.60 per hour and requires strong coordination and communication skills. The successful candidate will manage patient profiles, referral workflows and clinic scheduling, while maintaining confidentiality and collaborating with the health care team.

Qualifications

• Minimum 1–2 years office experience with customer service.
• One year of community college, business administration or equivalent.
• Strong communication and interpersonal skills.
• Effective listening skills.
• Working knowledge of Microsoft Office and AlayaCare.
• Good organizational skills.
• Proven ability to multi-task and meet deadlines.
• Demonstrated ability to work independently and as part of a team.

Responsibilities

• Monitors the OH@H electronic application (HPG) and processes service offers and info updates.
• Creates and updates patient profiles in AlayaCare.
• Schedules the first nursing clinic visit with the patient.
• Creates tasks for new referrals and alerts the appropriate Specialist.
• Refers to prior authorization decisions with the Director/Manager as needed.
• Troubleshoots with OH@H, staff and patients.
• Communicates with health care team and partners.
• Maintains confidential filing system.
• Assists in staff training and orientation.
• Communicates changes between shifts.
• Performs related duties as requested by the Manager.

Skills

Communication

Interpersonal skills

Listening skills

Microsoft Office

AlayaCare

Organization

Multi-tasking

Independent & teamwork

Education

One year community college / business admin or equivalent

Tools

Microsoft Office

AlayaCare

Job description

4 Month Contract

Acclaim Health is a registered charity with over 600 employees that helps over 25,000 people a year. We are Halton’s most trusted home care and community support services provider – and have been for over 90 years. We have a proud and long tradition of providing home and community care to families across the region.

At Acclaim Health we pride ourselves on creating good in the world by giving back to our community, and through a culture of caring, for our patients, clients and our colleagues. We are offer our colleagues flexibility, recognition, benefits, a supportive learning culture, and an expectation of high standards, all while having fun!

Acclaim Health announces the availability of one (1) temporary Full Time (37.5 hours per week) Service Coordination Specialist –PSW position working in the Speers Road office in the Home Care team. This position requires the individual to work Monday to Friday, 7.5 hours daily between 8:00am and 4:00pm.

Pay: $22.21 - $23.60 per hour

PRIMARY FUNCTIONS:

• Monitors the OH@H electronic application (HPG) and accurately processes all service offers and information updates
• Identifies the requirements of the service offer/update and flags in AlayaCare where possible
• Creates and updates patient profiles in AlayaCare
• Communicates with the patient and schedules the first nursing clinic visit
• Create appropriate tasks for all new referrals to alert the appropriate Service Coordination Specialist
• For referrals without offers (I.e. Ian Anderson House) create client profiles in Alayacare
• With prior authorization from the Director Home Care Services/Manager Personal Support refuses service offers
• Troubleshoots with OH@H, staff and patients
• Communicates effectively with all members of the health care team, OH@H and other external care partners
• Communicates complex patient information, situations, and barriers to offer acceptance to the appropriate Manager/Care Manager
• Maintains an accurate and confidential filing system
• Assists in staff training and orientation as required by the Manager, Service Coordination
• Effectively communicates changes and/or information between shifts
• Performs other related duties associated with the department as requested by the Manager

POSITION REQUIREMENTS:

• Minimum 1 to 2 years office experience; customer service.
• One year Community College, Business Administration or equivalent.
• Strong communication and interpersonal skills.
• Effective listening skills.
• Working knowledge of Microsoft Office and AlayaCare.
• Knowledge of the organization and services.
• Good organizational skills.
• Proven ability to multi-task and meet deadlines.
• Demonstrated ability to work independently and collaboratively as a team member.

Must be legally eligible to work in Canada

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

Please note - only those applicants selected for interview will be contacted.

Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process.

Benefits:

• Company pension (after two years of employment)
• Company benefits
• Employee assistance program
• On-site parking
• Tuition reimbursement