Service Concierge

AWIN - Mercedes Benz Markham; Markham; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Excellent group benefits

RRSP contribution program

Work/life balance

Training and support

Boot and tool allowance

Tuition reimbursement

Job summary

Mercedes-Benz Markham, part of Auto World Imports Network, seeks a Service Concierge to greet customers, route inquiries, and support the service team in a fast-paced dealership environment.

The role emphasizes professionalism, strong communication, and the ability to manage multiple tasks with accuracy. Candidates should be comfortable in a high-pressure setting and ready to contribute to excellent customer service.

Qualifications

• Excellent oral communication skills.
• Cantonese and Mandarin are assets.
• Previous experience in a customer service role.
• Enthusiastic and outgoing personality.
• Ability to read and comprehend instructions.
• Professional appearance and friendly disposition.
• Ability to work in a high-pressure environment.
• High school diploma or equivalent.
• Experience in a dealership is an asset.
• Experience operating a multi-line telephone system.
• Proficient in MS Office (Excel, Word).
• Cantonese & Mandarin speaking are assets.

Responsibilities

• Greet customers professionally outside of drive-thru.
• Introduce customers to the appropriate service representative.
• Check-in customers upon arrival.
• Answer basic inquiries and route complex questions to the right person.
• Collect basic customer information and document it.
• Assist with parking lot duties as needed.
• Support service advisors as needed.

Skills

Customer service

Oral communication

Multilingual Cantonese/Mandarin

Phone system experience

Professional appearance

Reading comprehension

Team player

Time management

Microsoft Office (Excel/Word)

High school diploma

Education

High school diploma or equivalent

Tools

Multi-line telephone system

Microsoft Office

Job description

23 days ago Requisition ID: 5258

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network!

Headquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our Mercedes-Benz Markham is looking for a Service Concierge to join our amazing team!

Job Purpose

The Service Concierge is a front-line representative for the dealership’s service department. This position welcomes customers as they arrive in the department, answers basic inquiries and refers them to the appropriate individual or department.

Responsibilities

• Greet customers in a professional manner outside of drive-thru.
• Introduce customers to the appropriate service representative.
• Check-in customers upon arrival.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Obtain basic demographic information about each customer and record it using the method established by the dealership.
• Assist with various parking lot duties.
• Assist advisors as needed.

Compensation

hourly rate starting from $19.00 depending on experience

Vacancy

one (1)

Qualifications

• Excellent oral communication skills.
• Cantonese and Mandarin is an asset.
• Previous experience in a customer service role.
• Must have an enthusiastic and outgoing personality
• Ability to read and comprehend instructions and information.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.
• High school diploma or equivalent.
• Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
• Experience operating a multi-line telephone system.
• Ability to prepare business memos, letters, etc.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Ability to maintain filing systems and database.
• Cantonese & Mandarin speaking as an asset.

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

Benefits

• Competitive salary
• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.

AI Statement

This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These Tools do not make final decisions.

All applicant information and results are reviewed by human employees before any selection decisions are made.

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

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