Service Manager

Summit Search Group; Calgary; On-site; CAD 135,000 - 150,000; Full time

Benefits offered by this job

Bonus

Comprehensive benefits

Expense coverage

Job summary

Summit Search Group is representing a Calgary-based client seeking a Service Manager to lead field and shop service operations across Canada. You will establish standards, optimize scheduling and resources, and mentor service personnel while remaining hands-on for complex issues.

The role emphasizes building structure, systems, and best practices to improve service delivery, efficiency, and customer satisfaction, with potential US and international travel.

Qualifications

• 7-10+ years in mechanical service, industrial or field-service environments.
• Proven leadership of field/shop teams across a large geography.
• Strong mechanical knowledge of process equipment or rotating machinery.

Responsibilities

• Lead field and shop service teams across Canada, set service standards and processes.
• Provide technical leadership and mentorship; stay hands-on for complex issues.
• Collaborate with internal teams on inventory, tooling and logistics; drive service profitability.

Skills

Mechanical leadership

Field/service operations

Problem-solving

Communication skills

International travel

Education

Engineering certification

Red Seal HET certification

Job description

Our client is an Alberta-based manufacturer and service provider supporting the energy industry with innovative, highly engineered equipment and technology. With a strong reputation in its specialized market and continued growth, the company is looking for a Service Manager to help build and develop its service operation for the future.

This is a key leadership role overseeing field and shop service operations across Canada, with exposure to U.S. and international markets. The successful candidate will bring strong mechanical knowledge, a process-driven mindset, and the ability to build structure, systems, and best practices that improve service delivery, efficiency, and customer satisfaction.

Key Responsibilities

Leadership & Operations

• Lead and develop field and shop service teams across Canada
• Establish service standards, processes, systems, and best practices
• Improve scheduling, resource allocation, workflow, and overall service efficiency
• Build a culture of accountability, teamwork, and continuous improvement
• Provide technical leadership and mentorship to service personnel
• Remain hands-on and directly involved with complex technical and operational issues when required

Client & Business Engagement

• Develop strong relationships with key customers and participate in site visits
• Act as a senior point of contact for complex service issues and projects
• Work closely with internal teams to ensure effective inventory, tooling, and logistical support
• Support business growth through service excellence and customer satisfaction

Performance & Improvement

• Establish and monitor key service metrics and performance standards
• Identify opportunities to improve systems, processes, and service delivery
• Contribute to budgeting, forecasting, and overall service profitability

Qualifications

• 7-10+ years of progressive experience in mechanical service, ideally within an industrial, equipment, or field-service environment
• Proven leadership experience managing field and/or shop-based technical teams
• Strong mechanical knowledge, ideally involving process equipment, rotating equipment, or similar industrial machinery
• Demonstrated ability to build structure, processes, and systems within a service organization
• Strong problem-solving and continuous improvement mindset
• Engineering or technical engineering certification considered an asset
• Red Seal Heavy Equipment Technician certification considered an asset
• Strong communication and interpersonal skills
• Ability to travel, including occasional U.S. and international travel

Ideal Candidate Profile

• Mechanically strong with previous hands-on field or shop experience
• Confident, approachable leader who promotes accountability and teamwork
• Process-driven and entrepreneurial, with the ability to create structure and develop best practices
• Comfortable operating at both a strategic and hands-on level
• Professionally polished and comfortable working with senior leadership and key customers

Compensation

Base salary of $135,000-$150,000, commensurate with experience, bonus, plus a comprehensive benefits program and company-related expenses.