Service Center Associate

Stanley Black & Decker, Inc.; Edmonton; Hybrid; CAD 26,000 - 30,000; Part time

Benefits offered by this job

Employee discounts

Stock options

GoodLife Fitness discounts

Safety shoes reimbursement

Job summary

Stanley Black & Decker, Inc. in Edmonton, AB is seeking a Part-Time Service Centre Associate to deliver courteous and efficient service. You will support warranty programs, coordinate part orders, and assist with shipping, cash handling, and maintaining branch operations.

The role emphasizes strong customer service, reliability, and the ability to work in a collaborative team environment within a Fortune 200 company.

Qualifications

• Retail experience preferred.
• Strong communication skills and customer service mindset.
• Ability to lift 20 lbs and stand for most of the workday.
• Experience with shipping/receiving is a plus.

Responsibilities

• Provide courteous, knowledgeable service to maximize customer satisfaction.
• Administer warranty programs.
• Coordinate and follow up with customer parts and tool orders.
• Coordinate branch cash controls, returns, warranty and paper routines.
• Maintain cleanliness and general branch operations including cash registers.

Skills

Retail sales experience

Effective communication

Sales & organization

Lift 20 lbs

Stand for long hours

Shipping/Receiving experience

Customer service mindset

Job description

Build Your Career With Us

The What As a Part-Time Service Centre Associate, you will be part of a dedicated team based in Edmonton, Alberta and reporting to the Branch Manager. If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

What You Get

Competitive compensation, with an anticipated starting rate of $19.00-$22.00/hour, based on your experience, skills, qualifications, and market location.

• A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.
• Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.
• An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.
• Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

The Why

It takes great people to achieve greatness.

• People with a sense of purpose and integrity.
• People with a relentless pursuit of excellence.
• People who care about making things better For Those Who Make The World™.

What You Will Get To Do

• Ensure courteous, knowledgeable, and efficient service to all customers to maximize customer satisfaction
• Administer warranty programs
• Coordinate and follow up with customer parts and tool orders
• Co-ordinate all processes such as cash controls, returns, warranty, and paper routines to comply with internal audit standards
• Maintain cleanliness standard
• General service branch opening and closing responsibilities including cash registers and computers
• Implement branch promotions, and programs such as “Drop Box” in conjunction with Branch Manager
• Assist with shipping and receiving within the Branch
• Maintain relationship with Field Representatives and Territory Managers in order to increase service business
• Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration

Who You Are

• Experience in retail sales is an asset
• Effective communication skills
• Demonstrate strong sales and organizational skills
• Ability to complete task in tight time frames
• Working knowledge of computers, especially in Microsoft Office an asset
• Ability to lift a minimum of 20lbs
• Ability to stand for 95% of your workday
• Ability to comply with operating procedures, work instructions, organizational policies and guidelines
• Prior shipping/Receiving experience an asset

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This job posting is for an existing vacancy within our organization.

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse, and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals, and principles of equity and inclusivity.

If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

We Don’t Just Build The World, We Build Innovative Technology Too

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe.

Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.

Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state‑of‑the‑art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

• Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state‑of‑the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.