Service Assistant

Concordia; Montreal (administrative region); On-site; CAD 51,000 - 61,000; Part time

Benefits offered by this job

On-site gym

Health clinic

Defined pension plan

Comprehensive benefits

Job summary

Concordia University in Montreal is seeking a Service Assistant (2354) for a part-time role (21 hours per week) to support Campus Wellness and Support Services. You will be the first point of contact for students and staff seeking mental health resources, manage intake, scheduling, and file updates, and assist with clerical tasks in a dynamic environment.

The position requires a DEC, 1–2 years in a medical setting, strong English and basic French, and proficiency with Word/Excel/PowerPoint.

Qualifications

• Diploma of Collegial Studies (two-year DEC) and 1–2 years of related work experience in a medical setting.
• Experience in a high-volume service area.
• English and French language skills as specified.

Responsibilities

• Serve as the first point of contact for student and faculty information related to accessing mental health services.
• Communicate intake packages, self-booking processes, and mental health resources.
• Schedule appointments, upload service forms, and compile statistical reports.
• Maintain online files and alert appropriate professionals in emergencies.
• Receive and distribute mail, order supplies, book rooms, and provide clerical support.

Skills

English proficiency

French basic

Word

Excel

PowerPoint

Attention to detail

Organizational skills

Interpersonal skills

Multitasking

Teamwork

Customer service

Service orientation

Education

DEC (two-year)

Tools

Word

Excel

PowerPoint

Job description

Career Opportunities: Service Assistant (2354)

Requisition ID2354-Posted09/23/2026-Sir George Williams (Downtown)-HR POLICIES-Part-Time

Position Number:50020670
Department:Campus Wellness and Support Services
Campus:Sir George Williams (Downtown)

Salary:$51,432.00- $61,243.00 per annum (pro-rated to the hours worked)
Union/Association/HR Policy: HR POLICIES

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a part-time (21 hours per week) contract until April 30, 2028.

SCOPE

Reporting to the Manager, Campus Wellness Administrative Services, with functional supervision from the Manager, Case Management Services, the incumbent provides a welcoming and caring environment for the University community by providing excellent front-line customer service and supporting the daily operations of Campus Wellness and Support Services (CWSS) Mental Health Single Entry Point unit.

PRIMARY RESPONSIBILITIES

• Serve as the first point of contact for student and faculty information as it relates to accessing mental health services on campus. Ensure the correct format of documents for a smooth intake flow, responds to inquiries.
• Communicate with students regarding their intake package, self-booking process, and other mental health resources.
• Monitor and carry out the scheduling of appointments for the unit, upload request for service forms on the scheduling system(s). Compile statistical reports as needed.
• Ensure files within the online system(s) are up to date.
• Identify urgent and emergency situations and ensure that the appropriate professionals within the unit or the Director of Counselling and Psychological Services are immediately notified.
• Refer students in critical and urgent situations to external resources and notify the Director of Counseling and Psychological Services
• Receive and distribute incoming mail, faxes and special delivery.
• Order and maintain inventory of office supplies for the unit.
• Book conference rooms and assist with ordering of equipment and refreshments.
• Provide general office and clerical support for business units.
• Perform other duties in support of the operation of the unit.

QUALIFICATIONS

• Diploma of Collegial Studies (two-year pre-university DEC) and one to two years of related work experience in a medical setting.
• Previous experience working in a high-volume service area.
• Good knowledge (Level 4) of spoken and written English in order to communicate effectively with students, faculty and staff; basic knowledge (Level 3) of spoken and written French. Knowledge of additional languages is an asset.
• Basic knowledge of Word, Excel, and PowerPoint.
• Keen attention to details.
• Excellent organizational, interpersonal and communication skills with the ability to deal sensitively with individuals.
• Ability to multitask and work under pressure with frequent interruptions.
• Aptitude to work in a service-oriented environment as both a member of a team and independently.
• Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation).
• Working knowledge of the Student Information System is an asset.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT

The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications.As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.