Service Appointment Coordinator (Audi Midtown Toronto)

The Humberview Group; Toronto; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Referral bonuses

Comprehensive Benefits

Training & Mentorship

Exclusive Perks

Lifestyle Benefits

Great Team Culture

Work-Life Balance

Job summary

Audi Midtown Toronto, part of The Humberview Group, is seeking a Service Appointment Coordinator in Toronto to support our Service Department with outstanding customer service, scheduling, and service inquiries.

You will be the first point of contact for many customers, handling 80–100 outbound calls daily, scheduling manufacturer-recommended services, sending reminders, and helping turn service concerns into lasting impressions while contributing to our team’s success.

Qualifications

• Previous Automotive BDC experience preferred.
• Experience using CDK software is an asset.
• Excellent communication skills and clear speaking voice.

Responsibilities

• Make 80-100 outbound calls daily to connect with customers.
• Follow up with customers after their visit to ensure satisfaction.
• Assist customers by reviewing and scheduling services.
• Handle service reminders, campaigns and recalls.
• Follow up with past customers to build long-term relationships.
• Perform other duties as required.

Skills

Automotive BDC experience

CDK software

Excellent communication

Phone manner

Goal oriented

Team player

Tools

CDK Software

Job description

Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further!

Audi Midtown Toronto is looking for Service Appointment Coordinator to add to their team in Toronto. Audi Midtown Toronto is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.

As the Appointment Coordinator you will play a key role in supporting our Service Department by delivering outstanding customer service and assisting clients with their inquiries, appointment scheduling, and service needs.

Our Appointment Coordinator team helps transform customer inquiries, concerns, and service reminders into meaningful appointments and lasting relationships. As the first point of contact for many of our customers, you'll be an essential part of creating a positive experience and contributing to the continued success of Oakville Toyota.

Compensation: $21 per hour.

Why Join The Humberview Group?

• Career Growth - Advancement opportunities across 20 stores and 18 brands.
• Rewards & Bonuses - Referral bonuses up to $2,000 and incentive programs.
• Comprehensive Benefits - Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
• Training & Mentorship - Learn from experienced leaders who support your growth.
• Exclusive Perks - Team member pricing on vehicles, service, parts, and accessories.
• Lifestyle Benefits - Discounts on brands and gym memberships.
• Great Team Culture - Social events, BBQs, and team outings.
• Work-Life Balance - No Sundays or holidays, plus long summer weekends.

The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026.

With over60 years of success, our people and customer relationships continue to drive our growth.

What You’ll Do

• Make 80-100 outbound calls daily to connect with customers.
• Follow up with customers after their visit to ensure satisfaction and provide an exceptional customer experience.
• Assist customers by reviewing and scheduling recommended or manufacturer-required vehicle services.
• Handle service reminders, campaigns, recalls and internet opportunities.
• Following up with past customers within the database to build long-term relationships and encourage repeat business.
• Perform other duties as required.

What We’re Looking For

• Previous Automotive BDC experience is preferred.
• Experience using CDK software is an asset.
• Must have excellent communication skills (good verbal skills and a clear speaking voice).
• Pleasant and engaging phone manner.
• Must have the drive and desire to meet production goals and expectations.
• Must have the drive and desire to meet production goals and expectations.
• Strong record of customer satisfaction results.
• Team-oriented individual.

Join Our Team

At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.

Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.

The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.

About Us

20 stores. 17 brands. 5000 vehicles, 1 promise:Serving you better, each and every day. Since1962, we've grown to become one of the largestdealer groups in Ontario. We serve thousands ofhappy customers every year, thanks to our hugevehicle network, fantastic incentives, and award-winning customer service. We believe world classservice takes world class people, which is why welook to hire individuals who support our servephilosophy.

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented herethat I feel so at home and relaxed when working. I have been working here for almost 3 years andmy managers and fellow team members have helped me become a seasoned sales representative andmost importantly a better person.

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a goodcorporate culture. I feel that I am able to come to work and perform at my best because mymanagers are very supportive and constructive with all feedback and help me to progress in myrole.

Mary

As an immigrant 4yrs ago, beyond just a workplace, The Humberview Group has become my home away from home.Their commitment to promoting work-life balance is not just lip service but is a part of their culture wherethey go above and beyond ensuring one’s growth personally and professionally. Working for HG is not just a job,it’s a fulfilling journey where every Team Member is valued and empowered to succeed.