Service BDC Representative (Mercedes-Benz Brampton)

The Humberview Group; Brampton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Travel insurance

Life insurance

RRSP matching

Employee Assistance Program

Referral bonuses up to $2,000

Team member pricing on vehicles

Job summary

Mercedes-Benz Brampton, part of The Humberview Group, is seeking a Service BDC Representative in Brampton to support our Service Department by handling inquiries, scheduling appointments, and guiding customers through service needs. You will be the first point of contact and help transform inquiries into meaningful visits.

Join a team committed to customer satisfaction, with opportunities across stores and brands.

Qualifications

• Call center experience preferred.
• Excellent communication skills and clear speaking voice.
• Experience in a customer service role is required.

Responsibilities

• Make 80–100 outbound calls daily to connect with customers and support service initiatives.
• Follow up with customers after their visit to ensure satisfaction and provide an exceptional customer experience.
• Assist customers by reviewing and scheduling recommended or manufacturer-required vehicle services.
• Handle service reminders, campaigns, recalls and internet opportunities.
• Following up on customer inquiries for the service department.
• Following up with past customers within the database to build long-term relationships and encourage repeat business.
• Other duties as required.

Skills

Call center experience

Excellent communication skills

Customer service

Team player

Goal-oriented

Comfort with computers

Job description

Mercedes-Benz Brampton is looking for a Service BDC Representative to add to our team in Brampton. Mercedes-Benz Brampton is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.

As aService BDC Representative, you will play a key role in supporting our Service Department by delivering outstanding customer service and assisting clients with their inquiries, appointment scheduling, and service needs.

Our BDC team helps transform customer inquiries, concerns, and service reminders into meaningful appointments and lasting relationships. As the first point of contact for many of our customers, you’ll be an essential part of creating a positive experience and contributing to the continued success of Volkswagen Midtown Toronto.

Compensation:Base salary plus bonus ranging from $45,000 to $60,000 a year.

Why Join The Humberview Group?

• Career Growth– Advancement opportunities across 20 stores and 18 brands.
• Rewards & Bonuses– Referral bonuses up to $2,000 and incentive programs.
• Comprehensive Benefits– Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
• Training & Mentorship– Learn from experienced leaders who support your growth.
• Exclusive Perks– Team member pricing on vehicles, service, parts, and accessories.
• Lifestyle Benefits– Discounts on brands and gym memberships.
• Great Team Culture– Social events, BBQs, and team outings.
• Work-Life Balance– No Sundays or holidays, plus long summer weekends.

The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026.

With over60 years of success, our people and customer relationships continue to drive our growth.

What You'll Do

• Make 80–100 outbound calls daily to connect with customers and support service initiatives.
• Follow up with customers after their visit to ensure satisfaction and provide an exceptional customer experience.
• Assist customers by reviewing and scheduling recommended or manufacturer-required vehicle services.
• Handle service reminders, campaigns, recalls and internet opportunities.
• Following up on customer inquiries for the service department.
• Following up with past customers within the database to build long-term relationships and encourage repeat business.
• Other duties as required.

What We're Looking For

• Call center experience is preferred.
• Experience in a dealership would be considered an asset.
• Must have excellent communication skills (good verbal skills and a clear speaking voice).
• Prior experience in a customer service role is required.
• Must be comfortable with computers and technology systems.
• Strong record of customer satisfaction results.
• Team-oriented individual.
• Must have the drive and desire to meet production goals and expectations.
• Works well in a team environment.

Join Our Team

At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.

Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.

Apply today and grow with us.

The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.

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Questions

Are you eligible to work in Canada? *

• Yes
• No
Are you currently or have you previously worked at any of the Humberview Group business units? *
• No
Have you been referred to this position by a current team member? *
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• If you selected yes, please provide us with the name of your referral.
• Please give detail of your relevant qualifications and experience (include institution, company name and dates). *
• If you are successful, how soon would you be able to start? *

About Us

5000 vechicles. 20 Stores. 18 Brands, 1 promise:Serving you better, each and every day. Since1962, we've grown to become one of the largestdealer groups in Ontario. We serve thousands ofhappy customers every year, thanks to our hugevehicle network, fantastic incentives, and award-winning customer service. We believe world classservice takes world class people, which is why welook to hire individuals who support our servephilosophy.

After so many years working in the automotive industry and with different groups, I must say TheHumberview Group is one the top groups to work for.

It offers a positive environment, great culture, and they respect you and your family time. It’svery well-organized, or better yet, a well-oiled machine

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a goodcorporate culture. I feel that I am able to come to work and perform at my best because mymanagers are very supportive and constructive with all feedback and help me to progress in myrole.

Mary

As an immigrant 4yrs ago, beyond just a workplace, The Humberview Group has become my home away from home.Their commitment to promoting work-life balance is not just lip service but is a part of their culture wherethey go above and beyond ensuring one’s growth personally and professionally. Working for HG is not just a job,it’s a fulfilling journey where every Team Member is valued and empowered to succeed.