Appointment Coordinator

Bannister Automotive Group; Chilliwack; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Extended benefits package

Unlimited career growth

Ongoing training and professional dev

Job summary

Bannister Nissan of Chilliwack in Canada is seeking an Appointment Coordinator to help keep our service operations running smoothly and ensure customers are well taken care of.

You will schedule appointments via phone, email, text, and other channels, maintain accurate customer and vehicle records, and coordinate with internal teams to support a seamless service flow. A background in customer service or admin roles and a valid driver’s license are helpful in our fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Experience in sales, objection handling, appointment booking, and an understanding of vehicle maintenance is ideal
• Detail-oriented and able to multitask efficiently in a fast-paced setting
• Proficient or willing to learn MS Office and dealership software
• Previous customer service or administrative experience preferred
• Valid driver’s license and a clear abstract

Responsibilities

• Schedule service appointments via phone, email, text, and other channels
• Respond to customer inquiries and follow up to ensure satisfaction
• Update and maintain accurate customer and vehicle records
• Support appointment reminders, promotions, and service notifications
• Coordinate with internal teams to facilitate smooth service flow

Skills

Verbal and written communication

Sales experience

Appointment booking

Attention to detail

Multitasking

Customer service experience

Driver’s license

Tools

MS Office

Dealership software

Job description

Drive Your Career Forward with Bannister — We’re Hiring an Appointment Coordinator!

Do you enjoy connecting with people and keeping things running smoothly behind the scenes? At Bannister Automotive Group, you’re not just booking appointments — you’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen.

We’re looking for an Appointment Coordinator to join our Bannister Nissan of Chilliwack team. If you’re organized, customer-focused, and thrive in a fast-paced environment, this could be the opportunity you’ve been waiting for.

The Drive Ahead

• Schedule service appointments via phone, email, text, and other channels
• Respond to customer inquiries and follow up to ensure satisfaction
• Update and maintain accurate customer and vehicle records
• Support appointment reminders, promotions, and service notifications
• Coordinate with internal teams to facilitate smooth service flow

Performance Essentials

• Strong verbal and written communication skills
• Experience in sales, objection handling, appointment booking, and an understanding of vehicle maintenance is ideal
• Detail-oriented and able to multitask efficiently in a fast-paced setting
• Proficient or willing to learn MS Office and dealership software
• Previous customer service or administrative experience preferred
• Valid driver’s license and a clear abstract
• Full‑time availability — typically Monday to Friday (approx. 40hours/week)

Bannister Accessories

• Competitive wages based on industry benchmarks
• Extended benefits package, including health, dental, and vision care
• Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized
• Ongoing training and professional development

Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.