Service Appointment Coordinator

Cam Clark Automotive Group; Red Deer; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Extended health benefits

Job summary

Cam Clark Auto Group in Red Deer is looking for a Service Appointment Coordinator to manage scheduling by phone and online, process payments upon vehicle completion, and support the entire customer experience.

You will handle calls, confirm service details, remind customers of appointments, coordinate shuttle services, and keep records up to date while working with service advisors and managers. This is a full-time role with benefits.

Qualifications

• Excellent phone etiquette and professional demeanor.
• Strong computer and internet skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proven track record of delivering positive customer service.
• Ability to work collaboratively with service team.

Responsibilities

• Answer phone calls and schedule customer appointments.
• Discuss details of requested service with customers (i.e. What is involved, length of time required).
• Telephone customers to remind them of upcoming appointments.
• Communicate customer feedback to service advisor or service manager.
• Control incoming customer traffic by assigning customers to service advisors.
• Inform customers of expected wait times.
• Inform service advisors of upcoming appointments and schedules.
• Make changes to customer information in the database as required.
• Schedule first service appointment for newly sold vehicles.
• Coordinate shuttle services for customers as required.
• Explains benefits of fixed appointment.
• Check system for outstanding recalls, in service dates and extended warranty and vehicle.
• Contact special order parts customers and confirm appointments, or if parts have not arrived re- book appointment.
• Other Duties as assigned.

Skills

Phone etiquette

Organization

Multitasking

Customer service

Team collaboration

Problem solving

Tools

Computer skills

Job description

An excellent opportunity with a quickly growing, dynamic business…

The Cam Clark Auto Group is seeking aService Appointment Coordinatorfor ourCam Clark Ford, Red Deer location.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!

In the position ofService Appointment Coordinatorreporting to theService Manager, the successful candidate will be responsible for the scheduling and organization of service appointments by phone and online, taking payment upon vehicle completion and supporting the entire customer experience.

Accountable For:

• Answer phone calls and schedule customer appointments.
• Discuss details of requested service with customers (i.e. What is involved, length of time required).
• Telephone customers to remind them of upcoming appointments.
• Communicate customer feedback to service advisor or service manager.
• Control incoming customer traffic by assigning customers to service advisors.
• Inform customers of expected wait times.
• Inform service advisors of upcoming appointments and schedules.
• Make changes to customer information in the database as required.
• Schedule first service appointment for newly sold vehicles.
• Coordinate shuttle services for customers as required.
• Explains benefits of fixed appointment.
• Check system for outstanding recalls, in service dates and extended warranty and vehicle.
• Contact special order parts customers and confirm appointments, or if parts have not arrived re- book appointment.
• Other Duties as assigned.

Skills

• Confident and professional phone manner
• Strong computer and Internet skills
• Detail-oriented and excellent organizational and multi-tasking skills
• Strong record of positive customer satisfaction results
• Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
• Proven ability to work cohesively with employees and managers as part of a team.

You can look forward to a rewarding pay structure along withpaid vacation time and extended health benefits.This full-time position is Monday to Friday. Hours may vary.