Appointment Coordinator

The Dick Irwin Group Ltd; Port Moody; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Discounts on Parts and Service

Comprehensive pay and benefits package

Work-life balance

Job summary

Westwood Honda is recruiting a Service Appointment Coordinator to join the Service Team in a full-time role. You will respond to customer requests, provide information, book appointments, and help build lasting customer relationships.

The ideal candidate will handle inbound/outbound calls, confirm/update customer details, and communicate maintenance recommendations while maintaining accuracy and professionalism in all interactions.

Qualifications

• Customer service experience and the ability to maintain positive relationships with customers.
• Excellent attention to detail.
• Excellent organization skills and ability to work under pressure.
• Excellent communication skills, in person and on the phone.
• Ability to work independently or as part of a team.
• Proficient in Microsoft Office.
• Experience with a dealership management system is an asset.
• Class 5 Drivers’ License with acceptable driving record is an asset.
• Experience in the Automotive Service industry is an asset.

Responsibilities

• Respond to customer requests, provide information, book appointments, and help develop lasting relationships with customers.
• Conduct inbound and outbound calls to schedule service appointments.
• Confirm and update customer information.
• Call customers to confirm service appointments and follow up on missed or outstanding appointments.
• Advise customers of recommended services per maintenance schedule.
• Perform follow-up calls to ensure customer satisfaction and maintain relationships.
• Additional duties as assigned by management.

Skills

Customer service

Organization

Communication

Attention to detail

Microsoft Office

Dealership management system

Class 5 Driver's License

Automotive service experience

Teamwork / independence

Tools

MS Office

Job description

WestwoodHonda has an opening for a full time Service Appointment Coordinator

Areyou looking for a career in the auto industry?If you are someone looking for secure, meaningful and long-termemployment with room for growth, there’s a place for you at Westwood Honda. We are looking for a motivated individual with great customerservice skills to join our Service Team.

Aboutthe Role:

As a ServiceAppointment Coordinator, you will respond to customer requests, provideinformation, book appointments, and help develop lasting relationships with ourcustomers.

Yourresponsibilities would include, but are not limited to:

• Conduct inbound andoutbound calls to accurately schedule service appointments;
• Confirm and updatecustomer information;
• Call customers toconfirm service appointments and follow-up phone with customers on missed andoutstanding appointments, outstanding service campaigns, or recalls;
• Advise customers of recommendedservices as per the maintenance schedule;
• Perform follow-up calls tocustomers to ensure satisfaction and maintain a positive relationship; and
• Additional duties as assignedby management.

Applicantsmust have:

• Customer service experience andthe ability to maintain positive relationships with customers;
• Excellent attention to detail;
• Excellent organization skillsand ability to work under pressure;
• Excellent communication skills,in person and on the phone;
• Ability to work independentlyor part of a team;
• Proficient in Microsoft Office;
• Experience with a dealershipmanagement system is an asset;
• Class 5 Drivers’ License withacceptable driving record is an asset; and
• Experience in the AutomotiveService industry is an asset

About Westwood Honda

WestwoodHonda is part of the Dick Irwin Group Ltd., a family owned and operatedbusiness celebrating their 50 th anniversary this year.Opening its doors in 1978 as a smallcommunity dealer, Westwood Honda has since grown into the highest volume Hondadealership in Western Canada, with an award-winning, 100+ member staff thatcontinually stands out on a national scale.

OurCompany likes to do thing differently. We genuinely care about our customers,our community, our employees and our environment. We go the extra mile to makepeople happy; our service is second to none.

We are proud to have a strong and dedicated team andour Employees are as important to us as our customers.

Some of the perks of joining the WestwoodHonda team include:

• We liketo promote from within and support professional development throughmentoring, conferences, certification programs, apprentice programs, paidtraining, and provide reimbursements for continued education.
• Ourmanagement team ensures employees have what they need to do their bestwork.
• Webelieve in complete transparency and no pressure in our sales process.
• An opportunity to work with a great group of dedicated individuals, all invested in the success of notonly our business, but you as well.
• Weenjoy a work-smart culture that celebrates our wins together.
• Annualevents and parties. We’re a family and we want you and your loved ones tojoin us in celebrating.
• Work-lifebalance.We know work is only onepart of your life.
• Closedon Sundays and Statutory Holidays.
• Employeesreceive discounts on Parts and Service.
• Comprehensive pay and benefitspackage
• Locateddirectly adjacent to Inlet Centre Skytrain Station and a five minute walkto amenities, like a grocery store and various restaurants.

We look forward to hearing from you.Please note, only those considered for theposition will be contacted.