Service Appointment Coordinator

Bramgate Automotive Inc.; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking automotive company as an Appointment Coordinator, where your customer service skills will shine! In this dynamic role, you'll be the first point of contact for valued Audi customers, ensuring their service appointments are scheduled efficiently and their needs are met with professionalism. With a focus on creating enjoyable experiences, you'll thrive in a supportive environment that values career growth and development. This position offers the chance to work in a state-of-the-art facility with outstanding leadership, making it an ideal opportunity for those looking to elevate their career in the automotive industry.

Benefits

State-of-the-art facility

Professional training

Collegial workplace atmosphere

Career advancement opportunities

Qualifications

• 2-5 years of experience as a receptionist in a dealership setting.
• Strong knowledge of Microsoft Office products, especially Excel and Word.

Responsibilities

• Schedule service appointments and follow up with customers as required.
• Greet customers in a professional manner and answer queries.

Skills

Customer Service Orientation

Interpersonal Skills

Telephone Manners

Organizational Skills

Attention to Detail

Education

High School Diploma

Office Administration Diploma

Tools

Microsoft Office (Excel, Word)

Job description

Are you an experienced Appointment Coordinator looking to take the next step-up in your career? If so, we have a new challenge for you.

Audi Mississauga has two locations. Our premier new facility is in the heart of Peel region next to Toronto Pearson Airport. We are seeking a motivated team member to join our existing Sales Department for our Audi Mississauga Airport and Mavis locations. With state-of-the-art equipment, a combined 29 work bays, multiple customer lounges, and digital tools to facilitate premium client experiences, we are prepared to leverage these resources to grow into the destination of choice for Audi Sales, Service and Parts in the Greater Toronto Area. You can expect to work in state-of-the-art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer-focused individual looking to take your career to the next level, keep reading!

Our Company

Bramgate Automotive Inc. has been in business since 1967. We celebrate diversity and encourage growth within our growing organization. Give us your best and we will give you ours!

Our vision is to make every customer experience easy, efficient, and enjoyable.

We are proud of:

• Our high volume and high-performance stores.
• Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023
• Canada's Top 25 Best Dealership to work for by Automotive News -2018-2019.

The Benefits

• State-of-the-art facility. Air-conditioned spaces
• Outstanding leadership and support
• Professional training and processes
• Large customer base
• Collegial workplace atmosphere

Key Responsibilities:

As Service Appointment Coordinator you will be responsible for ensuring timely response in booking appointments for Audi valued customers. Duties of this position include, but are not limited to, answering the telephone and emails, greeting, and supporting customers with all needs, and scheduling service and maintenance appointments, as well as conducting post-service surveys and follow-up.

The team member requires previous experience - you will support the Service Advisors during peak periods, you are flexible and able to support two locations. Experience in a dealership setting is preferred.

Duties:

• Greet customers and visitors in a professional, friendly, and effective manner, answer queries and provide information.
• Promptly answer telephone in a warm and inviting manner.
• Schedule service appointments. Follow up with customers as required.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines.
• Provides details of customer complaints to the Service Manager on a regular basis because of telephone communication with customers.
• Creates an environment where customers are regularly appraised of the current situation.
• Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
• Ensures that each customer encounter is consistent with the Bramgate Promise.
• Understands the customer service measurements used in the Audi network.
• Identifies, recommends, and supports opportunities for methods/process improvement.
• Identifies repeat customers and treats them accordingly.
• Assists Service Consultants in customer reception as required.
• Perform various clerical and administrative duties.
• Organize, maintain, and coordinate Company records and files in their proper locations.
• Where necessary, assist in the compilation of data for various reports.
• Maintain a clean and safe work area.
• Other duties as required.

What you bring to the role

The key skills and qualities of an Appointment Coordinator:

• High school diploma or equivalent.
• Office Administration diploma would be considered an asset.
• 2-5 years of direct work experience as a receptionist in a dealership setting.
• Always maintains a professional appearance.
• Able to write simple correspondence, including memos, letters, etc.
• Knowledge of vehicles, equipment, and/or services offered.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Able to maintain filing systems and basic database.
• Superior telephone manners and strong interpersonal skills.
• Strong customer service orientation and follow-up.
• Able to organize and maintain files and basic databases.
• Ability to work individually and part of a team.
• Willing to learn more as a part of further personal development.
• Valid G driver's license.

If you are keen on joining this exciting, forward-thinking company and are willing to take the next step in your career growth, then please click the apply now button to find out more.

We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.