Appointment Coordinator - Budds' Group

Budds' BMW; Oakville; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Join a family-owned automotive group as an Appointment Coordinator, where you'll be the first point of contact for clients. In this role, you will leverage technology to enhance client relationships, ensuring they feel welcomed and informed. Your responsibilities will include managing appointments, advising clients on vehicle needs, and maintaining smooth operations for the service team. This position offers a hybrid work environment, a competitive hourly rate, and the chance to be part of a supportive team dedicated to exceptional service. If you're passionate about customer care and thrive in a dynamic setting, this opportunity is for you.

Benefits

Competitive hourly rate

Bonus structure

Health and Dental benefits after 6 months

Paid vacation time

Work-life balance

Qualifications

• Strong communication and customer service skills are essential.
• Ability to manage time effectively and work in a team.

Responsibilities

• Maintain dealership-client relationships through calls and emails.
• Confirm service appointments and manage advisor schedules.

Skills

Strong communication skills

Customer Service experience

Time management skills

Teamwork

Organization

Positive Attitude

Computer experience

Job description

Appointment Coordinator

Who we are

Welcome to the Budds’ family, home to the group of Budds’ family-owned automotive stores and services. Since 1973, Budds’ has been retailing luxury automobiles with one simple theme: Treat clients the way that you would like to be treated. Today, our ongoing successes are a testament to these values. Our group's mission statement is “The family business that service built.”

What you’ll be doing

An Appointment Coordinator is often the first point of contact for our clients reaching out to our service center, using the latest technology such as phone, text, email, web booking, and video calls. Our team is where great client relationships are built. Our excellent client care team members are here to make our clients feel welcome, comfortable, and informed from start to finish while they are working with us to maintain their vehicle.

You will be responsible for:

1. Maintain premium dealership-client relationships through emails and phone calls reminding clients of services due.
2. Advise clients of vehicle needs and recommendations for services.
3. Confirming Service Appointments: Confirm servicing needs, take note of issues for the service advisors, update any changes, and confirm time, date, and transportation needs with the client.
4. Manage Advisor appointments & Shop time to keep our in-person teams running smoothly.

What we need from you:

1. Full-time hours (40 hours per week).
2. Monday – Friday & Occasional Weekends.
3. Hybrid Remote Work.

What skills & experience you’ll bring to us:

1. Strong communication skills/premium word choices.
2. Customer Service experience.
3. Time management skills.
4. Work well in a team-based environment.
5. Organization.
6. Positive Attitude.
7. Experience with computers and automotive an asset, but not required.

Benefits:

1. Competitive hourly rate & bonus structure.
2. Benefits after 6 months (Health and Dental).
3. Paid vacation time.
4. Team-based support system.
5. Work-life balance.