Service Appointment Coordinator - Acura of Oakville - 25227

Zanchin Automotive Group; Oakville; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Appointment Coordinator to manage customer service and scheduling tasks. Candidates should have experience in customer service and a keen attention to detail. Join Zanchin Automotive Group to be part of a dynamic team dedicated to excellence in customer care and service delivery.

Benefits

Competitive compensation package

Enhanced Group Benefits Program

Company-provided tools and equipment

Ongoing development and training

Employee preferred pricing

Qualifications

• 1 to 2 years’ experience in customer service and/or business development.
• Ability to communicate professionally, both verbally and in writing.
• Self-motivated with strong attention to detail.

Responsibilities

• Schedule vehicle service and maintenance appointments.
• Explain vehicle maintenance to customers.
• Act as the initial contact for customer concerns.

Skills

Customer Service

Attention to Detail

Organizational Skills

Professional Communication

Education

Secondary School Diploma

Job description

Service Appointment Coordinator career and employment opportunity awaits you.

The Power to Move You

Acura of Oakville, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic SERVICE APPOINTMENT COORDINATORto join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you….

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity…

As an integral part of the “we can do that” operation, this position is responsible for scheduling customer vehicle service and maintenance appointments. Specifically:

• schedule vehicle service and maintenance appointments through inbound and outbound campaigns
• explain recommended and required vehicle maintenance to customers
• contact customers to confirm upcoming vehicle service and maintenance appointments, and/or reserve appointment for missed appointments
• act as the initial contact for customer concerns/complaints

About you….

Ideal candidates will have a strong background and proven experience in customer service, including:

• 1 to 2 years’ proven experience in customer service and/or business development
• Secondary School diploma, or equivalent experience
• ability to communicate professionally (verbally and written)
• self-motivated and driven with a passion for excellence in execution
• ability to adapt to a changing environment and meet deadlines
• strong attention to detail; organized and strategic
• ability to maintain professionalism
• ability to work independently and with minimal supervision
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.