Service Advisor (Russell)

AgWest Ltd.; Russell; On-site; CAD 48,000 - 64,000; Full time

Job summary

AgWest Ltd. in Russell, MB is seeking a detail-oriented Service Advisor to coordinate service requests, schedule technicians, and manage work orders. You will act as a liaison between customers, technicians, and internal departments to ensure timely, accurate and satisfactory service delivery.

The role requires strong communication, organizational skills, and knowledge of agricultural machinery. You will prepare quotes, review invoices, assist with warranty claims, and promote maintenance plans.

Qualifications

• High school diploma or equivalent; technical education is an asset.
• Experience as a Service Advisor in agriculture or heavy equipment.
• Minimum 2 years in logistics or service coordination.

Responsibilities

• Respond to service inquiries via phone, email, text, and walk-ins.
• Open and manage work orders with complete documentation.
• Schedule service jobs aligning technician availability with urgency.
• Coordinate parts orders for timely job completion.
• Communicate job details and customer expectations clearly to technicians.
• Monitor progress and provide updates to customers.
• Prepare accurate quotes for service work.
• Review and finalize service invoices.
• Promote service packages and maintenance plans.
• Support warranty administration and assist with claims.

Skills

Communication skills

Customer service mindset

Organizational skills

Agricultural machinery knowledge

Service management software

Education

High school diploma or equivalent

Tools

Service management software

Job description

AgWest is currently seeking a detail-oriented and customer-focused Service Advisor to join our team in Russell, MB. In this pivotal role, you will be responsible for coordinating service requests, scheduling technicians, managing work orders, and ensuring all service activities meet customer expectations. You’ll act as a key liaison between customers, technicians, and internal departments to ensure the smooth and efficient delivery of service operations.

Key Responsibilities

• Respond to service inquiries from customers and internal staff via phone, email, text, and walk-ins.
• Open and manage work orders with complete and accurate documentation.
• Schedule service jobs, aligning technician availability with job urgency and requirements.
• Coordinate parts orders to ensure timely job completion.
• Communicate job details and customer expectations clearly to technicians.
• Monitor job progress, provide updates to customers, and ensure satisfaction upon completion.
• Prepare accurate quotes for service work, including labor and parts costs.
• Review and finalize service invoices with attention to accuracy.
• Recommend additional services based on machine usage and age.
• Collaborate with the parts and sales teams to support cross-functional service delivery.
• Promote service packages and maintenance plans to customers.
• Support warranty administration and assist with claim processing.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent (technical education is an asset).
• Proven experience as a Service Advisor in the agriculture or heavy equipment industry.
• Minimum 2 years of experience in logistics or service coordination.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong customer service mindset with a solutions-focused approach.
• Highly organized and capable of managing multiple tasks efficiently.
• Familiarity with agricultural machinery and service operations.
• Proficient with service management software and general computer applications.

Working Conditions

• Office and workshop environment.
• Occasional standing, bending, and lifting may be required.
• Some travel may be necessary.
• Overtime as needed during peak seasons.