Service Advisor

Autism Services; Davidson, Regina; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Training and support

Job summary

Young's Equipment Inc. Regina is seeking a Service Advisor to join the team in Davidson. The role focuses on delivering exceptional customer service to the agricultural community across nine locations.

The position involves handling inquiries, opening and prioritizing work orders, and managing administrative duties. The ideal candidate has mechanical aptitude, strong communication skills, and solid computer proficiency. Regular overtime and weekend work may be required.

Qualifications

• Previous mechanical experience or mechanical aptitude would be considered an asset.
• Extensive customer service skills and excellent communication skills (oral and written).
• Strong administrative and computer skills (Outlook, Word, Excel) required.

Responsibilities

• Respond to inquiries via telephone and email daily, communicating with internal staff and external partners.
• Open work orders and prioritize/schedule work for technicians.
• Manage all administrative aspects of the workorder process.

Skills

Mechanical aptitude

Customer service skills

Communication skills

Microsoft Office

Tools

Outlook

Word

Excel

Job description

Application Information

Employer Name: Young's Equipment Inc. Regina

Company Profile

Young's Equipment is looking for a Service Advisor to join our team in Davidson. We focus on delivering exceptional customer service to a thriving agricultural community across our nine locations. Well-established and family owned, Young's Equipment is continually growing.

What We Offer You

• Enjoy a casual and fun working environment, with a great group of co-workers;
• Full benefits package, including health, dental, life, disability, critical illness, an employee and family assistance program and pension plan;
• On-going training and support.

The Role You Will Play

• Respond to various inquiries and requests via telephone and email daily, communicating with internal employees and external business or service partners;
• Open work orders, and prioritize and schedule work for technicians;
• Manage all administrative aspects of the workorder process;
• Charge out work orders to the customer and internal in a timely, profitable manner;
• Prepare warranty workorders for Warranty Administrator when required;
• Provide backup support for payroll when required;
• Maintain regular communication with customers regarding ongoing changes, delays, or additional work needed.

Background Profile

• Previous mechanical experience or mechanical aptitude would be considered an asset;
• An ideal candidate would possess mechanical experience, extensive customer service skills excellent communication skills both oral and written;
• Strong administrative and computer skills required (Outlook, Word, Excel);
• Exceptional attention to detail;
• Must be able to lift 50 pounds or less occasionally;
• Must be comfortable walking, sitting, climbing stairs, etc. while performing duties;
• Must work overtime and weekends as scheduled and requested;
• Experience in PFW/CDK business systems would be considered an asset.